Assistant Manager

ATTENTION:

Please apply via Linked In and allow 5-7 days for a response. Please do NOT call or text the spa and allow us to work through applications. Thank you!

At Bella Mano Med Spa & Salon, we elevate confidence, celebrate individuality and set new standards in modern aesthetics and beauty treatments. Our med spa and salon blends clinical excellence with artistry, offering clients a luxurious, personalized experience that delivers real, transformative results. If you’re driven by exceptional outcomes, love connecting with clients and want to thrive in a supportive, empowering environment, this is your opportunity to shine.

The Assistant Manager plays a key leadership role in supporting the daily operations, client experience and business functions of the medical spa and salon. This position blends front‑of‑house responsibilities with administrative oversight, team coordination and executive support for the Owner. Acting as a bridge between staff, clients and leadership, the Assistant Manager ensures smooth operations, consistent service standards and a polished, professional environment that reflects the Bella Mano brand.

This role is ideal for someone who thrives in a dynamic setting, excels at organization and enjoys contributing to both client‑facing and behind‑the‑scenes success.

(Additional duties may be assigned as business needs evolve.)

• Oversee daily front‑desk operations, ensuring efficient check‑ins, check‑outs, scheduling and payment processing. Provide warm, knowledgeable and professional client interactions that uphold the spa’s service standards.
• Support the Client Coordinator team by assisting with complex scheduling needs, service recommendations and client concerns.
• Maintain a welcoming, organized and aesthetically aligned environment throughout the spa.

• Assist with daily operational oversight, including opening/closing procedures, workflow coordination and ensuring the spa runs smoothly.
• Monitor provider schedules, room utilization and optimize appointment flow. Help maintain compliance with spa policies, safety protocols and medical documentation standards. Contribute to process improvements, operational efficiency and overall business performance.
• Serve as a point of contact for staff questions, day‑to‑day needs and operational guidance.
• Assist with onboarding new team members, including training on systems, procedures and service standards.
• Help foster a positive, collaborative and professional team culture.
• Support communication between the Owner, providers and front‑desk team to ensure alignment and clarity.

• Provide direct administrative support to the Spa Owner, including calendar management, task coordination and project assistance.
• Track productivity and client satisfaction.
• Support inventory management, including ordering, receiving, tracking and organizing retail and back‑bar supplies.
• Assist with reporting, data entry and tracking KPIs such as sales, rebooking rates and retail performance.
• Manage email correspondence, vendor communication and document organization.
• Support marketing initiatives by assisting with social media coordination, promotions and client outreach as needed.

• Address client concerns or escalations with professionalism, empathy and sound judgment.
• Support post‑appointment communication, including follow‑ups, reminders and satisfaction outreach.
• Help maintain strong client relationships that encourage loyalty, retention and referrals.

• 2–4 years of experience in spa, salon, medical office, hospitality, retail management ormed spa experience preferred.
• Strong leadership, communication and interpersonal skills with a polished, professional presence. Highly organized, proactive and able to manage multiple priorities in a fast‑paced environment.
• Experience with scheduling systems, point‑of‑sale platforms and administrative tools.
• Strong problem solving skills and the ability to make sound decisions independently.
• Comfort with light operational tasks such as tidying shared spaces, refreshing rooms and supporting overall spa readiness.
• A passion for aesthetics, wellness and delivering exceptional client care.