Real Estate Owned; REO Manager

Real Estate Owned (REO) Manager page is loaded## Real Estate Owned (REO) Manager locations:
Operations-Wake Forest Roadtime type:
Full time posted on:
Posted Todayjob requisition :
JR-14347
** If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
** The Manager of Real Estate Owned (REO) Operations plays a dynamic role in overseeing of all Real Estate Owned (REO) properties management, marketing, and eviction processes. This role is accountable for minimizing credit losses and maximizing recovery across our real estate secured product portfolio, including mortgages and HELOCs. The role involves managing asset disposition strategies, maintaining or enhancing the property condition, managing key vendor relationships, and ensuring strict adherence to all federal, state, and local regulations, as well as investor and insurer guidelines and optimizing operational workflows to minimize credit losses and maximize recovery.

The Manager will lead a team of REO specialists, fostering a culture of high performance, accuracy, and member-centricity while ensuring strict compliance with all applicable federal, state, and local regulations. This position requires deep operational expertise in REO management and marketing including a proven ability to drive continuous process improvements. The Manager will also oversee all human resources actions, productivity, training, and workload management for their team, aligning with overall default management goals.

This role demands deep operational expertise in default management and foreclosure, a proven ability to drive optimization, and a proficient understanding of the regulatory compliance landscape.### ### ###
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* Essential Responsibilities:

**### ### Operations Management (40%)
* Direct the day-to-day operations of REO management and marketing, ensuring all activities related to foreclosed or DIL mortgages and HELOCs are processed accurately, timely, and in compliance with relevant laws and regulations (e.g., RESPA, TILA, FDCPA, Bankruptcy Code, etc.).
* Manage relationships with external legal counsel, REO Management and Marketing firms, investors, and insurers, ensuring high-quality service, cost-effectiveness, compliance and adherence to service level agreements (SLAs) for acquired real estate collateral.
* Develop, implement, and enforce policies and procedures for all REO activities, including property valuations, eviction processes, property management and marketing including disposition strategies.
* Monitor REO timelines, milestone compliance, and case progression to ensure adherence to investor guidelines and regulatory requirements.
* Ensure timely and accurate reconciliation of all financial transactions related to REO properties.### Leadership and Staff Development (40%)
* Develop, implement, and continuously refine workflow and strategies for managing the credit union's REO portfolio (mortgage, HELOC) optimizing for speed and recovery.
* Evaluate  portfolio sales performance trends, legal and regulatory developments, and economic conditions specific to real estate to proactively adjust strategies and operational workflow planning.
* Establish and monitor key performance indicators (KPIs) for all REO operations, driving continuous improvement in efficiency and effectiveness.
* Evaluate and implement new technologies, systems, or process enhancements to improve efficiency, accuracy, and compliance across all REO processes.
* Lead, mentor, and develop a high-performing team of REO specialists.
* Foster a culture of continuous improvement, compliance, accountability, and member-centricity within the department.
* Direct  staffing, training, and resource allocation to effectively manage the varying demands of REO properties.### ### Regulatory Compliance (20% Weight)
* Ensure all departmental activities maintain strict adherence to federal, state, and local regulations, including applicable knowledge of Fannie Mae, Freddie Mac, and MI servicing guidelines and requirements.
* Ensure teams and staff receive training specific to REO management and marketing and default management, including role-specific compliance…