Clinic Operations Manager; Regional Centers

What You'll Be Doing

This Clinic Operations Manager is responsible for the operational and financial management of the Regional Health Clinics (located at Northern, Southern, Eastern and Departure Regional Centers). The Clinic Operations Manager optimizes the fiscal health of the clinics by working in coordination with the Director of Clinical Operations to implement a practice management model, effectively utilize resources and ensure regulatory compliance. This position monitors and analyzes data to assist with strategic planning for the division and creates a service integration framework to enhance the client experience, improve quality of services, reduce cost and improve patient outcomes.

This position requires travel between health clinics.

Clinic locations include:

• Wake Forest, NC
• Fuquay-Varina, NC
• Zebulon, NC
• Raleigh, NC

This position is part of a multi-disciplinary team consisting of Regional Directors, Managers, Physicians, Physician Extenders, Nurses, Medical Assistants, and other support staff. Additionally, this role works in unison with other agency program managers in administering public health clinic services.

Essential Functions include:

• Practice Management for Regional Health Clinics to include oversight of clinic budget and revenue (billing, claims, and accounts receivable, marketing communication and strategic planning)
• Oversight of human resource and staffing functions for the Regional Health Clinics
• Attend local, state or national training opportunities to enhance skills in practice management, healthcare financial management, and quality improvement
• Provide coaching, mentoring and supervision to the Regional Health Clinics supervisory staff and physician staff
• Working with Building Representatives, Budget Representatives, and General Services Administration to manage facility utilization and maintenance and equipment utilization, maintenance, and replacement
• Participate in preparedness training, disaster response and staff the Emergency Operations Center (EOC) as needed
• Assure compliance with all Local, State and Federal Guidelines
• Provide representation at assigned meetings and participate in strategic planning
• Participate in activities to achieve clinic and departmental goals and objectives

NOTE:

Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.

• Bachelor's degree
• 5 years of job-related experience, including 3 years of supervisor experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

• Master's degree in Healthcare Administration, Public Health or related field
• Three (3) to five (5) years of Public Health clinical practice management experience

• Analytical Thinking/Problem Solving
• Leadership/Initiative
• Client/Customer Service
• Communication - Oral, Written, Presentation
• Safety
• Health Compliance
• Coordination - Operations, Work
• Financial Management - Budget
• Interpersonal Skills/Adaptability/Conflict Management
• Attention to Detail
• Quality Assurance
• Manage Conflict
• Change Management
• Coaching/ Mentoring/ Accountability
• Data Analysis/Collection
• Managing…