Outbound Call Specialist

Outbound Call Specialist

Open Desk, Inc. is a growing firm located just north of Raleigh in Wake Forest, NC. We focus on information gathering for the insurance, legal, and HR industries. We are seeking a professional, highly motivated candidate to join our team as an Outbound Call Specialist. This is a full‑time, entry‑level position with great benefits and growth opportunities, including paid training.

This position will play a critical role in meeting deadlines to ensure superior customer service. Our team is comprised of skilled, professionally trained researchers and analysts with curious minds who explore, analyze, and consolidate findings for our clients. Ideal candidates must be able to research, review online and telephonic findings, and simplify any obtained information into a usable report template for customers.

Candidates should be very organized, pay attention to detail, and have good verbal and written communication skills. This position is located in our Wake Forest, NC office.

• Locating appropriate medical facilities online based on client needs and formatting report templates
• Making outbound calls to various medical facilities and specialties
• Documenting telephonic research in a report template
• Maintaining strong data integrity with keen attention to detail
• Communicating meaningful and authenticated information to clients in concise reports
• Consistently meeting deadlines with superior quality and customer service
• Employing the use of various programs and forms of technology, including Microsoft Office and web research

• Ability to communicate professionally, politely, and concisely, especially on the telephone
• 1–2 years experience in an office or call center environment, preferred but not required
• Associate’s degree or Bachelor’s degree preferred
• Ability to establish priorities and work independently with little supervision
• Maintaining a high level of accuracy while balancing changes in workload
• Possessing excellent computer and research skills
• Ability to adapt to changing priorities based on organizational needs
• Sense of urgency and proactiveness
• Motivated self‑starter

• Health, Dental, and Vision Insurance
• 401(K)
• Short Term Disability, Long Term Disability, and Life Insurance
• Flexible Spending Account
• PTO and Paid Holidays

Open Desk, Inc. has invested in creating and maintaining a positive, upbeat work environment. We invest in our employees and always seek to promote from within. We celebrate our employees with recognition for performance, personal and professional milestones and host social and volunteer opportunities monthly.