Bilingual Sales Associate II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Sales Associate (with Korean language proficiency preferred):
The Sales Associate role is an integral part of the store's overall success and efficiency, focusing on servicing customers in line with Coach's Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

• SALES FLOOR:
  Understands organizational objectives and makes decisions that align with Company priorities.
• SALES FLOOR:
  Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• SALES FLOOR:
  Creates short- and long-term strategies to achieve personal metrics and performance goals.
• SALES FLOOR:
  Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• SALES FLOOR:
  Represents Coach as a brand ambassador and demonstrates Coach's Selling and Service expectations at all times.
• SALES FLOOR:
  Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• SALES FLOOR:
  Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• SALES FLOOR:
  Creates positive impressions with customers by maintaining a professional appearance consistent with Coach's Guide to Style.
• SALES FLOOR:
  Builds credibility and trust as a personal fashion advisor with fashion awareness and knowledge of competition; provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• SALES FLOOR:
  Communicates current pricing and promotional strategy to customers; discusses product features and leverages cross-selling.
• SALES FLOOR:
  Cross-sells and encourages beneficial product add-ons aligned with customer needs; tailors approach by reading cues and attending to individual shopping needs.
• SALES FLOOR:
  Works with multiple customers simultaneously and follows up consistently to influence/close sales; flexes selling techniques to contribute to store financial results.
• SALES FLOOR:
  Builds lasting and loyal relationships with customers and uses Coach tools and technology to support clienteling efforts.
• SALES FLOOR:
  Creates enthusiasm and positivity for a shared vision and promotes a team selling environment; fosters teamwork, trust and collaboration.
• SALES FLOOR:
  Maintains a calm, professional demeanor and stays adaptable to changing business needs; welcomes feedback and adjusts behaviors as appropriate.
• OPERATIONS:
  Ensures all daily tasks are completed without negatively impacting service or Coach standards; completes daily operational tasks on the sales floor, backroom, cash wrap, and visual merchandising to Coach standards.
• OPERATIONS:
  Maintains a clean and tidy selling floor at all times; adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection.
• OPERATIONS:
  Replenishes inventory on the sales floor as needed; supports store inventory processes by processing shipments, stocking shelves, and maintaining strong organizational standards in stockroom and on the sales floor.
• OPERATIONS:
  Supports cash-wrap when needed to process purchases, returns, and exchanges; efficiently processes customer transactions (Purchase, Return, Exchange, Found Order, etc.).
• OPERATIONS:
  Prepares the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.