Service Officer; Waipio- Territorial Savings

Service Officer (Waipio) – Territorial Savings

Apply for the Service Officer (Waipio) role at Territorial Savings, a division of Bank of Hope.

We are seeking an experienced and motivated Service Officer to support branch operations, customer service, and team leadership. The role is full‑time, mid‑senior level, and based in Waipio.

• Handle daily operational functions accurately and efficiently, including all routine transactions.
• Ensure branch compliance with all policies, procedures, and regulatory requirements, including security protocols.
• Assist with teller duties at least 25% of the time, including during peak hours or staff shortages, processing deposits, withdrawals, transfers, and other routine transactions with efficiency.
• Adhere to and enforce fraud detection and prevention protocols, reviewing any suspicious account activity and reporting potential risks.
• Assist with the preparation and coordination of audits, following through on any corrective actions.
• Deliver an exceptional customer experience by assisting with inquiries, resolving issues, and ensuring a welcoming environment for all clients.
• Engage proactively with customers to understand their needs, offering personalized banking solutions that enhance the customer relationship.
• Act as a role model for front‑line staff, maintaining the highest levels of customer service.
• Serve as an escalation point for more complex customer issues and coordinate with other departments for effective solutions.
• Identify opportunities for cross‑selling and upselling bank products and services to contribute to branch sales goals.
• Collaborate with the Branch Manager, Operations Manager and Premier Banking Officer to support customer retention and expansion efforts.
• Help mentor tellers and other front‑line staff on bank procedures, customer service standards, and operational tasks.
• Provide guidance to the team on operational issues and ensure consistent application of best practices.
• Assist with back‑office duties as needed, including processing wire transfers, stop payments, and other administrative tasks.

• Education/Credentials: Minimum High School Diploma.
• Prior
  
  Experience:
  
  At least 3 years of experience working in branch operations.
• Skills:
  • English – written advanced, verbal fluent.
  • Ability to manage multiple tasks, projects and deadlines simultaneously.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with a willingness to adapt to change in a fast‑paced environment.

The salary range for this full‑time position is $22.50 – $26.00 per hour, plus bonus and benefits. Salaries are determined based on qualifications, level and location. Exact compensation may vary based on your skills and experience.

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.