Cosmetologist Hair and Nails

Overview

All candidates must have US Work authorization to be considered for this role

MANDARA SPA

In Bali, the healing arts are passed down from generation to generation, from mother to daughter; from father to son. Mandara Spa was founded upon this peaceful Balinese ritual. We began our spa journey with a simple desire to pass this healing knowledge on to all guests seeking solace and relaxation.

Today, there are over 50 Mandara Spas in all corners of the world, each maintaining its reverence for Balinese traditions. When you visit a Mandara Spa, you will experience the passion and belief we have in the healing arts, learned a long time ago, in Bali.

At Mandara spa while our therapists and estheticians bestow their expert touch upon your physical body, its effect resonates through the core of your being. Much can happen in a Mandara moment.

What are you waiting for?

Position Overview:

The Cosmetologist in each discipline will be responsible for training and education in their spa on spa services and protocols, ensuring standards are being adhered to and met.

• Ensure proficiency in all services provided associated with area of expertise (skincare / waxing, massage / body treatments, nail care).
• Product knowledge professional and retail.
• Sanitation procedures.
• Computer training (applicable software) and operational responsibilities (will vary by location).
• Provide training and education for new and current spa technicians to maximize understanding of services and ensure best practices in the room.
• Coordinate and execute the detailed, standardized, branded training program for all new hires; update training materials as needed.
• Strive to ensure that all therapists within the lead techs discipline consistently produce the established retail/service goals.
• Work closely with the spa director to establish daily & weekly targets for the service group.
• Perform retail training and coach the team to achieve the required sales-to-service retail penetration for the department.
• Ensure inventory levels and orders are accurate and meet spa needs based on volume; distribute professional stock using PAR levels to reduce waste.
• Coordinate all technical interviews.
• Ensure Spa Technicians receive refresher training for existing and new or changed services; lead technician sign-off required;
  Spa Director approval for all training is required.
• Utilize approved training materials; ensure technicians sign off on receipt of training materials.
• Provide technical guidance to Spa Managers regarding guest issues or employee performance related to service protocols or technique.
• Maintain training inventory to prevent out-of-stock issues for training purposes.
• Provide feedback to the Regional Spa Operations team to enhance training tools.
• Maintain consistent communication via phone and e-mail with Spa Director.
• Periodically test technicians to ensure treatments follow Steiner protocol and spa standards are met by all technicians.
• Attend monthly training/meetings with spa operations manager and/or spa director, in person or via phone conference for satellite locations.
• Conduct monthly meetings with technical staff per agenda; mandatory attendance at all training sessions.
• Performs other job-related duties as reasonably requested by management.

• Technician schedule changes including days off, vacations & sick days (may vary by location).
• Priority booking rotation (may vary by location).
• Inventory duties (may vary by location).
• Finding coverage for shifts as needed (may vary by location).
• Professional supply order & receiving (may vary by location).
• Coordinate and staff off-site events (may vary by location).

• Regular attendance in conformance with standards is essential; irregular attendance may lead to disciplinary action up to termination.
• Due to cyclical hospitality industry needs, varying work schedules may be required; attendance at scheduled training sessions and meetings is required.

• Experience:
  
  3–5 years preferred in a high-end resort or urban spa environment.
• Must possess a minimum of 3–5 years of relevant experience.
• Must have Cosmetology training from an accredited/approved school.
• Knowledge of skin anatomy and treatments; ability to determine contraindications and beneficial services.
• Cooperative and positive attitude; professional and articulate communication.
• Ability to interact professionally with guests and co-workers; customer-service oriented.
• Commitment to providing high-quality skincare therapy.
• Must be available to work nights, weekends and holidays as scheduled.
• Ability to create, update and edit training manuals, protocols and tests; must hold current Hawaii cosmetologist license.
• Successful applicant should be able to perform hair, nail and make-up services and have some salon management experience.

Full benefits packaged offered to candidate selected including paid company holidays, medical and 401K plans.