Customer Service Representative; Accounts and Billing - Sequoyah State Park Lodge

Customer Service Representative (Accounts and Billing) - Sequoyah State Park Lodge

Full time

Regular

Compensation:
The starting pay for this position is $15.00/hr after successful completion of a one-year trial period with OTRD, the rate of pay may increase to $15.45/hr.

This is a customer service position that works closely with Lodge Management and is assigned responsibilities related to billing, purchasing and assisting group sales. Sequoyah Lodge is located in Sequoyah State Park with 150 lodging accommodations: 104 Lodge Rooms & Suites, 44 Duplex & Quadplex Cottage Units, a Lakehouse Cottage that sleeps 14, and a Bunkhouse that sleeps 38.

• Answers telephones, takes messages, and provides information about billing, as well as lodge, park, and golf facilities
• Assists supervisors with purchase card management, gas card management for vehicles, and prepares bank deposits.
• Works closely with Sales & Events to manage folder files, direct billing, open/close accounts with regional accounting
• Cross‑trains with the Park Office and Lodge Front Desk to be able to help cover as needed. The duties of the front desk include, but are not limited to: making reservations, checking in guests, parking passes, posting charges, gift shop sales and equipment rentals, and general housekeeping of area.
• Performs other related duties as assigned

• Knowledge of methods and procedures concerning public contact; telephone procedures; organizational skills, basic accounting, cash handling, and arithmetic
• Skill in communicating effectively, both orally and in writing
• Skill in operating personal computers, including Microsoft Excel.

One (1) year of experience in public contact work, in a customer service‑related field; general office clerical work; or an equivalent combination of education and experience. A successful applicant must possess and maintain a valid Oklahoma driver’s license at the time of appointment to operate state‑owned vehicles in the performance of regularly assigned duties. All applicants tentatively selected for this position will be required to submit a background check.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.