Home Care Consultant

Client Care Advisor - Home Instead Akron & Medina

$55-$65K

Step into a world where your sales and marketing skills do more than simply exceed goals and meet targets - they CHANGE lives! Home Instead Akron & Medina, OH, is looking for a multi-tasker who is goal-oriented, motivated and tenacious to join our team as a Client Care Advisor!

This position requires someone who is a self-starter and is able to manage multiple tasks daily. The ideal candidate will have a high level of energy, confidence and resilience that will allow them to create relationships with clients, their families, our Care Professionals, and our Referral Provider Network! We are seeking a multitasking individual who is well organized and one who prefers to change gears quickly throughout the day!

• We make a difference
• We laugh all the time
• Base Pay of $55 - $65K + incentives/bonus pay
• Paid time off
• Health insurance
• Retirement plan
• Employee assistance program
• Employee discounts
• Paid training
• Tuition reimbursement

Our CCA is an essential part of the Client Services Team.

• Meeting sales targets by building relationships with and advising prospective clients and their families
• Conducting consultations in clients’ homes to inform the clients and their families of the process, to explain services, and how we can best help them, and successfully onboard them with the company
• Ensuring client onboarding process is completed as per process guidelines
• Maintaining consistent follow‑up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement
• Collaborating with the care team, schedulers, and Care Pros to ensure seamless service delivery
• Leading client and Care Pro introductions, ensuring a smooth and positive experience for both parties
• Sharing in On‑Call rotation with colleagues (additional compensation applies)

• Ensuring client onboarding and community outreach processes are followed diligently
• Entering data into company systems in a timely manner
• Responding with timely, clear, and concise communication to all client inquiries
• Building strong relationships with all company stakeholders
• Supporting company values and goals
• Creating and delivering presentations internally and externally
• Facilitating introductions between caregivers and clients and delivering necessary supplies and documents to clients’ homes
• Assisting with other key operations activities as well as quality assurance calls and visits to our clients, maintaining, updating, and tracking information in company databases with client information, managing follow‑ups promptly, preparing the necessary paperwork for consultations and training, and assisting with responding to and resolving client calls and/or concerns

• Healthcare experience, required
• STNA, LPN, RN preferred
• 2 Years of Consultative Sales experience, preferred
• Excellent people skills
• Exceptional communication skills (both oral and written)
• Drive and self‑motivation to succeed
• Can‑do approach
• Fast learner
• Excellent computer skills with Microsoft Suite including Salesforce
• Current, valid Driver's License
• Current, valid Automobile Insurance
• Ability to perform background checking requirements of the State of Ohio

• This is a full-time position that’s a combination of office work and road warrior!
• The typical schedule is Monday‑Friday, 8:30 a.m.
  
  - 4:30 p.m., but remember we’re a company of people who work with people, so some flexibility is afforded and required!
• Base Pay: $55,000 - $65,000 + performance bonus (after probationary period)
• Local candidates only

If you’re looking for a career that offers more than just a paycheck, where you can truly make a difference in our community, apply to join our team at Home Instead, Akron & Medina. Your journey in transforming lives and elevating your career starts here!

Apply Now and Start Making a Positive Impact Every Day!

PS, Don’t wait. We’re ready to hire! Interviewing to begin immediately!