Client Care Coordinator

Lead with Heart, Grow with Purpose! We're looking for a Client Care Coordinator ($50K - $60K/year [determined by experience])

In-person role. Are you passionate about making a difference in the lives of older adults and their families? Do you thrive on building meaningful relationships and coordinating high-quality care? If so, we’d love to meet you! We're seeking a compassionate, reliable, and trustworthy self-starter who also thrives in a goal-oriented, team environment and is ready to help grow our impact in the community.

What You’ll Do

• Lead prospective clients and their families through a consultative sales process that results in customized care plans and service initiation
• Provide leadership, coaching, and support to caregiving staff
• Advise families through the challenges of caring for aging loved ones
• Maintain a consistent referral pipeline by following up on service inquiries and convert leads into loyal, delighted clients
• Identify opportunities to expand services through our Quality Assurance Program

What We’re Looking For

• A compassionate, empathetic professional who genuinely enjoys working with seniors
• Prior experience in healthcare, home care, or senior services strongly preferred
• A self-starter who takes initiative and thrives in a fast-paced, mission-driven environment
• A dependable team player who collaborates well with colleagues, clients, and community partners
• Strong communication and relationship-building skills, with the ability to balance care with business growth
• Organized, reliable, and able to manage multiple priorities with confidence and care
• Must have a valid driver's license, dependable transportation, and current auto insurance

Just a Few Of Our Benefits

• Competitive salary: $50,000- $60,000/year + On-Call compensation + Bonus opportunities
• Health insurance
• Paid time off
• Retirement plan
• And many more

Key Responsibilities

• Client Engagement & Relationship Building
• Be the primary point of contact for clients and families
• Conduct care consultations and develop customized care plans
• Follow up with potential clients to support their decision-making process
• Care Coordination & Quality Assurance
• Collaborate with Care Pros and office staff to ensure seamless service
• Lead client/Care Pro introductions and conduct regular quality assurance visits
• Identify and recommend additional services based on evolving client needs
• Collaboration & Problem-Solving
• Address concerns with empathy and professionalism
• Work with families, Care Pros, and healthcare professionals to ensure optimal outcomes
• Compliance & Documentation
• Maintain accurate client records and ensure compliance with policies and procedures