Customer Service Representative; Call Center

Customer Service Representative

Enthusiast Auto Holdings (EAH) is a highly successful e‑commerce company in the automotive aftermarket parts industry. EAH markets via nine enthusiast‑focused websites (banners) – ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off‑Road, RCI Off‑Road and EVANNEX. EAH serves automotive enthusiast customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make the vehicle come to life.

We also serve a global network of specialty installer shops that solve for customers looking for a “Do it For Me” option. EAH’s leadership team has delivered strong organic growth with market‑leading profitability. EAH has completed multiple acquisitions and plans continued expansion of its served markets via acquisition.

Full‑time

EAH is owned and supported by Cortec Group, a premier private equity firm that has invested millions of dollars to expand EAH’s operations, facilities, technology and leadership. EAH recently completed a significant facility expansion at its primary distribution center and is implementing enterprise‑level ERP / WMS / OMS systems.

• $500 Employee Referral Bonus Awards
• Monthly employee recognition awards of Visa gift cards
• Company double‑digit revenue growth
• Opportunities for advancement
• Enjoyable work environment

• Serving customers well by offering a best‑in‑class experience
• Call center tasks – handling inbound phone calls, chats and emails
• Resolving customer order issues (returns, warranty, tech support)
• Order verification and payment support
• Data entry
  
  Other tasks as necessary

• Providing every customer with a best‑in‑class experience!
• Living by our values in all that you do.
• Communication – Transparency – Collaboration – Trust – Respect
• Ensuring we make lasting, positive impressions with every customer to drive brand loyalty and trust.
• Maintaining contact center goals:
• 1.5% abandon rate (phones)
• 30‑second wait times (phones)
• 3‑hour response times (email/indirect messages)

• 1‑2 years of related call center and customer service experience
• Excellent internet computer skills
• Excellent problem‑solving and organizational skills
• Basic vehicle knowledge

$17.50