Manager- Technical Sales; Custom Engineered Products

Trusted for over 90 years, Foundation Wellness is an industry leader in branded and custom health, wellness, and safety products. Through our Custom Engineered (CE) Products division, we serve end markets from retail to military as a contract manufacturer of footwear, footcare, orthopedic soft goods, and protective padding. Combining the latest foams, fabrics, and adhesives with our diverse capabilities, we can quickly take a product from concept to market.

We are looking for a Technical Sales Manager to join our team, reporting to our General Manager - Custom Engineered & International. They will be responsible for leading a small commercial team and business operations of a 25 million dollar business unit. This is a hybrid position, and will require a minimum of 3 days on-site in our Wadsworth, Ohio facility.

• US manufacturer with unique capabilities
• Medical, Dental, Vision offered day 1
• HSA/FSA
• Company matched 401k
• Paid holidays and vacation
• Tuition reimbursement for continued growth
• And much more!

• Lead, coach, and develop a small team that includes account management, customer service, and business development functions
• Conduct 1:1s and performance reviews, driving accountability
• Help define role expectations and KPIs, while supporting career development paths
• Ensure alignment with commercial strategy.

• Oversee key account strategies
• Drive growth, retention, and profitability
• Partner with GM on executive relationships
• Ensure consistent, positive customer experience

• SME on manufacturing processes and capabilities
• Participate in technical customer discussions
• Collaborate with other departments including Engineering, Operations, Program Management, Procurement, and Quality
• Support quoting, launches, and issue resolution

• Align on target account and vertical strategies
• Ensure strong handoffs to account management

• Design and refine sales processes
• Improve pipeline and forecasting systems
  
  Identify process gaps and propose solutions
• Improve end-to-end customer experience

• 7+ years leading B2B sales or commercial teams
• Strong manufacturing or technical experience; comfort with technical discussions
• Ability to navigate organizational complexity with professionalism and partnership
• Proven people leadership experience
• Strong forecasting and pipeline skills
• Process improvement experience

• Contract manufacturing experience
• Background working with soft goods made from foams and fabrics
• Experience working with medical and military customers
• Account management and new business development experience
• CRM implementation or improvement experience