Victim Services Coordinator

Salary: See Position Description
Location : Waco, TX
Job Type: Full Time
Job Number:
Department: POLICE
Division: Major Assaults Division
Opening Date: 01/14/2026
Closing Date: 1/21/2026 12:00 AM Central

Summary

Minimum Starting Salary: $21.0000 per hour
Police Background Packet will be emailed after the position has closed.
The City of Waco Seeks:

A Victim Service Coordinator who has the capacity to help crime victims navigate the justice system, by connecting them with vital resources and acting as a liaison. If you are detail-oriented, organized, enjoy working with the public, and can maintain strict confidentiality, this position may be for you. Apply now!

Minimum Qualifications ;
Required:

• Associate's Degree in Criminal Justice, Business, Social Work or Psychology or a related field
• AND two (2) years experience in human services or a related setting
• OR an equivalent combination of education and experience
• Must possess a valid Texas Driver's License.

Preferred:

• Criminal Justice Experience

Position

Description:

Under basic supervision, coordinates the volunteer program providing services to crime victims for the Waco
Police Department (WPD); recruits and trains volunteers, maintains program records, reviews police reports and
victim files, determines eligibility for Crime Victims Compensation and assists victims in filling out Crime Victims
Compensation applications. Fulfills an on-call status and responds to Crime Scenes to directly assist victims and
witnesses of crime.

Essential Functions:

• Plans, organizes, and coordinates volunteer activities in accordance with established policies; analyzes the
  volunteer program needs, recruits and trains volunteers and schedules volunteer resources for maximum
  effectiveness; communicates with victims regarding criminal proceedings, schedules, case status, assistance
  programs and other criminal justice system issues.
• Provides ongoing assistance, crisis counseling and follow-up to the victims of crimes; provides crisis
  intervention both on-scene and during follow-up interviews.
• Reviews police reports and victim files from attorneys, communicates with victims of crimes, reviews cases
  and determines victims' assistance needs.
• Communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and
  other criminal justice system issues.
• Provides direct services to victims and witnesses on crime scenes, such as transportation and referrals to
  community agencies; tracks services provided and monitors results; prepares statistical reports.
• May be required to respond after hours, including holidays and weekends, in the event of a departmental or
  City-wide emergency.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

To learn more about the benefits offered, visit our Benefits page.

Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive
  
  Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

01

Do you have a High School Diploma or GED equivalent?

• Yes
• No

02

Do you have an Associate's Degree or higher in Criminal Justice, Business, Social Work or Psychology or a related field?

• Yes
• No

03

Do you have a Valid Driver's License?

• Yes
• No

04

What is your level of Victim Services or Human Services related experience?

• None
• Less than one (1) year
• One (1) year to less than two (2) years
• Two (2) years less than three (3) years
• Three (3) years or more

05

How much of your previous and/or current job required the use of radios for communicating?

• None
• Less than one year
• One to less than two years
• Two or more years

06

Are you willing to work flexible hours with a rotating on-call schedule?

• Yes
• No

07

This position requires employees to work various shifts including days, evenings, nights, weekends and holidays.

• I have read and understand the above statement.

08

If hired, you will be required to report to your shift regardless of inclement weather. The hiring department has a very strict attendance and tardiness policy.

• I have read and understand the above statement.

09

This position requires rotating on call and extended hours, as well as being called in with minimum notice. Are you willing and able to adhere to this requirement, and work extended hours as necessary?

• Yes
• No

10

I AM ABLE TO HANDLE HIGHLY STRESSFUL SITUATIONS. A Victim Services Coordinators job can be emotionally stressful. In order to be successful as a Victim Services Coordinator, employees must be able to play a key role in Emergency/Traumatic type situations and remain focused and be able to perform their…