Victim Services Coordinator

Minimum Starting Salary: $21.0000 per hour

Police Background Packet will be emailed after the position has closed.

A Victim Service Coordinator who has the capacity to help crime victims navigate the justice system, by connecting them with vital resources and acting as a liaison. If you are detail-oriented, organized, enjoy working with the public, and can maintain strict confidentiality, this position may be for you. Apply now!

• Associate's Degree in Criminal Justice, Business, Social Work or Psychology or a related field
• AND two (2) years experience in human services or a related setting
• OR an equivalent combination of education and experience
• Must possess a valid Texas Driver’s License.

• Criminal Justice Experience

Under basic supervision, coordinates the volunteer program providing services to crime victims for the Waco Police Department (WPD); recruits and trains volunteers, maintains program records, reviews police reports and victim files, determines eligibility for Crime Victims Compensation and assists victims in filling out Crime Victims Compensation applications. Fulfills an on‑call status and responds to Crime Scenes to directly assist victims and witnesses of crime.

• Plans, organizes, and coordinates volunteer activities in accordance with established policies; analyzes the volunteer program needs, recruits and trains volunteers and schedules volunteer resources for maximum effectiveness; communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
• Provides ongoing assistance, crisis counseling and follow‑up to the victims of crimes; provides crisis intervention both on‑scene and during follow‑up interviews.
• Reviews police reports and victim files from attorneys, communicates with victims of crimes, reviews cases and determines victims' assistance needs.
• Communicates with victims regarding criminal proceedings, schedules, case status, assistance programs and other criminal justice system issues.
• Provides direct services to victims and witnesses on crime scenes, such as transportation and referrals to community agencies; tracks services provided and monitors results; prepares statistical reports.
• May be required to respond after hours, including holidays and weekends, in the event of a departmental or City‑wide emergency.