Store Manager - Bilingual

Overview

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire their dream products without the constraints of traditional Financing.

At Acima we currently have over 30,000+ retail partners and are growing daily! Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Store Manager is one of the most influential roles for Acima in the retail partner stores  day to day operations. The Store Manager is responsible for the management of all activities within an assigned retail partner. The Store Manager is required to maximize store revenue and profits through efficient management of all store activities, including the selection, training, and ongoing development of coworkers within the store.

The Store Manager is also responsible for meeting the sales goals of the store and improving processes to increase store sales. This role will be performed in one of our retail partner store locations.

The Store Manager position is paid a salary in accordance with Acima s usual payroll procedures. In addition to a salary, the Store Manager position may be eligible for various bonus and/or incentive programs in effect. To be eligible to receive bonuses or incentives, the Store Manager must be actively employed and meet all other requirements established in the bonus or incentive plan;

unless otherwise required by applicable state or local law

Compensation: $38880 - $47142 + Potential Bonus (Based on performance, paid out monthly)

Management and Leadership

• Manage and direct the work of all store coworkers on a day-to-day basis
• Motivate, evaluate, coach, and counsel Acima store coworkers including holding coworkers accountable for performing duties and following company policies by issuing discipline up to and including termination
• Nurture, identify, and recommend coworkers for promotion to Store Manager and Assistant Store Manager positions
• Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process
• Train, supervise, and assess coworkers  dedication to exceptional customer service
• Utilize discretion and judgment in day-to-day management duties with respect to store personnel, sales, and customers
• Enhance coworkers  sales and account management skills through ongoing training and coaching
• Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues
• Recruit, interview, and hire coworkers for the store

Sales

• Establish and track daily and weekly sales objectives
• Supervise and guide coworkers in sales activities
• Facilitate the conversion of rental and lease agreements with customers and potential customers and oversee sales outcomes to ensure revenue growth.
• Address challenging accounts requiring managerial intervention
• Authorize customer commitments
• Supervise coworkers in day to day completion of job duties
• Effectively communicate and promote the accessibility, flexibility, and convenience of Acima s leasing services to potential customers
• Educate customers on lease terms and delivery protocols, review overdue accounts, and engage with customers to encourage timely payments.
• Oversee sales and account operations
• Guide customer interactions on leasing options, ensuring clarity on payment terms and top-notch service

Job Requirements

• Must be at least 18 years of age
• High school diploma or GED
• Individuals with a proven track record of success in retail sales management
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Knowledge of inventory…