Sales Associate LensCrafters

Overview

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on Linked In!

GENERAL FUNCTION

The Sales Associate delivers the brand value proposition – Set the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every Lens Crafters every time. Helps establish Lens Crafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

Ensures customers are always happy and satisfied with their experience.

• Greets all customers with a warm welcome. Shows urgency in providing service to customers & satisfying their needs; attracts new customers.
• Explores the needs & priorities of customers & links to store offerings, including eye exam.
• Is attentive to details, asks follow up questions for clarity, and consults with Optician as needed.
• Performs work accurately & thoroughly. Offers perfect product solutions. Demonstrates superior product knowledge; accurately describes the features & benefits of all products using the appropriate tools.
• Assists customers in selecting products. Suggests improvements & recommends solutions. Shows patience & courtesy to indecisive or hard-to-please customers.
• Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions & ensures customers are satisfied.
• Possesses the ability to multi-task & demonstrates the ability to prioritize & manage time with competing priorities.
• Custom fits glasses & precisely places prescription in lenses.
• Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the customer.
• Strives to achieve exceptional results on goals & competencies.
• Accurately operates associate tablet & terminal, collects proper payment & retains proper change/paperwork for all transactions.
• Presents, celebrates & educates at customer pick-up.
• Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized. Secures all company assets under one’s control.
• Informs management of potential safety opportunities.
• Actively participates & contributes to store meetings and morning team huddles.
• Possesses a can-do spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Adheres to attendance & daily time keeping requirements.
• Adheres to all company policies & procedures.
• Sells on your feet 80%-100% of the time.
• Consistently maintains proper dress code, including name tag & associate tablet.
• Other duties may be assigned as business needs dictate.

• High School graduate or equivalent
• Strong basic math skills
• Effective selling skills
• Familiarity with point of sale system, computers & calculators
• Embrace new technology & change

• Knowledge of current store merchandise

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage…