Retail Store, Retail Associate​/ Customer Service

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

Store Staff is responsible for providing outstanding service to guests in the camp store. This is a SEASONAL
, full-time or part-time position and reports to the Store Supervisor.

• Store Clerk
  • Assist guests in finding merchandise
  • Ensure store is clean, neat, organized, and well-stocked
  • Accurately process cash, credit, and gift card transactions using point of sale system
  • Assist with merchandise inventory
  • Ensure cash handling procedures are followed
  • Participate in other projects and activities as assigned
  • Assists with:
    • Receive and check goods for damaged or missing items
    • Catalog items on the store's system
    • Create price labels for items
    • Stock shelves or remove items that are expired
    • Reporting discrepancies between physical counts and computer records
    • Assist with the assembly of attractive displays for goods
    • Assist customers with questions
    • Participate in other projects and activities as assigned
• Store Stockroom Attendant
  • Receive and check goods for damaged or missing items
  • Catalog items on the store's system
  • Create price labels for items
  • Stock shelves or remove items that are expired
  • Reporting discrepancies between physical counts and computer records
  • Assist with the assembly of attractive displays for goods
  • Assist customers with questions
  • Participate in other projects and activities as assigned

• Customer service experience preferred

• Basic computer skills
• Upbeat, engaging personality, strong work ethic, and professional appearance
• Cash-handling and credit card transaction experience
• Excellent customer service, communication, organizational, and problem-solving skills
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Required to work nights, weekends, and holidays
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

• Able to lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the store
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are a team of fun seekers, out of the box thinkers, and creators of unforgettable experiences. Northgate Resorts was founded in Grand Rapids, Michigan in 2013. Since then our team has grown to thousands of talented individuals serving millions of campers each and every year. We love what we do, which is only possible because of our incredible team! We are always looking for individuals to join us.