Team Leader, Retail

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Overview

The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Essential Duties and Responsibilities

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a combination of duties during 95 percent of the day, including:
• Execute basic, promotional, and seasonal merchandising activities.
• Perform Opening/Closing procedures.
• Transport and make deposits to bank.
• Assess store conditions and assign duties.
• Organize and prioritize workflow through the daily planner.
• Recovery of merchandise.
• Participate in mandatory freight process.
• Perform regular and promotional price changes.
• Resolve customer complaints/issues to ensure a Legendary shopping experience.
• Adhere to loss prevention standards and respond to alarms as needed.
• Communicate with Team Members on job functions, responsibilities, and financial goals.
• Operate cash register/computer and supervise cash handling procedures.
• Assist Team Members on appropriate application of policies and procedures.
• Ensure the safety and well-being of birds; sanitize and maintain poultry holding tanks and care for birds as required.
• Operate forklift and baler.
• Complete all documentation associated with any of the above duties.
• Obtain licenses or certifications as needed by the business.
• May be required to perform other duties as assigned.

Required Qualifications

Experience:

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver’s license.

Education:
High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately.

Preferred Knowledge, Skills Or Abilities

• Basic computer skills.
• Ability to read, write, and count accurately.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute principal responsibilities of Team Members.

Working Conditions

• Working environment is favorable, generally inside with moderate noise.
• Work shifts vary by store but are generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.
• Indoor floors and outdoor lots are hard surfaces; lighting and temperature are adequate.
• Ability to work outdoors in adverse weather conditions.

Physical Requirements

• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise up to 2,000 pounds with proper equipment.
• Ability to occasionally lift or reach merchandise overhead.
• Ability to stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders for extended periods.
• Ability to travel as required in support of district needs.
• Ability to drive or operate a vehicle for business needs.
• This position is non-sedentary.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. We are committed to supporting them with a comprehensive total reward package, including benefits that may vary by role and eligibility.