Patient Access Supervisor, Premier ER & Urgent Care

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency‑care costs, and empowers health systems to expand their market presence.

Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit

This position supervises four facilities:

• San Marcos
  • 1509 N. Interstate 35, San Marcos, TX 78666
• Woodway
  • 9110 Jordan Lane, Ste. 100, Woodway, TX 76712
• Temple
  • 7010 West Adams Ave., Temple, TX 76502
• Waco
  • 221 S. Jack Kultgen Expwy, Waco, TX 76704

The Patient Access Supervisor displays leadership skills to lead a wide range of duties in support of Front Desk Receptionist Team efficiencies which may include but are not limited to: driving team performance accountability, leading patient access team daily operations, and collaborating with others in process and operational excellence. This higher‑level leadership role is responsible for operational oversight, people leadership, and performance management across assigned site(s).

The role focuses on supervising and developing Patient Access Leads and staff, ensuring consistent workflows, staffing effectiveness, and compliance with policies and procedures, while reducing routine front desk task execution. Scope of responsibility may include oversight of multiple sites or higher‑volume locations based on business need.

In this position, it is imperative to be able to consistently maintain a pleasant, professional demeanor and make patients and employees always feel welcome. Ability to multi‑task is a must. The Supervisor provides feedback on daily registration processes and staffing issues to leadership, proactively identifies operational risks, staffing gaps, and performance trends, and partners with the Regional Director of Business Operations and leadership on solutions for continuous improvement.

• Provide direct supervision and leadership oversight of Patient Access Leads and front office staff, including hiring recommendations, performance management, corrective action, and time & attendance administration in accordance with company policy and leadership approval requirements.
• Model patient experience expectations and ensure the team adheres to those expectations.
• Analyze Patient Access performance metrics (callbacks, bedside, NPS, RQA, etc.), identify trends, and implement staffing or process adjustments in partnership with leadership.
• Maintain an appropriate Front Desk Receptionist environment that is friendly and respectful.
• Provide oversight, coaching, and coverage escalation as needed; routine execution of Front Desk tasks is not the primary function of this role.
• Oversee staffing models and schedules to ensure adequate coverage; delegate schedule creation to Leads as appropriate and approve final schedules.
• Ensure coverage plans are in place; provide coverage only as needed during escalated or exceptional situations.
• Ensure training quality and consistency for new and existing staff through oversight of Leads and training processes.
• Interview, select, and hire Front Office staff in accordance with company policy and approval requirements.
• Prepare appropriate access for new hires.
• Complete 90‑day evaluations for Front Office staff, incorporating input from Patient Access Leads, and ensure timely, high‑quality feedback.
• Own implementation and ongoing evaluation of Patient Access policies and procedures; recommend updates and improvements to leadership.
• Ensure reconciliation processes are completed accurately and timely by Leads and staff, review reports and address discrepancies.
• Provide oversight and accountability for required documentation and reconciliation processes.
• Lead or delegate staff meetings…