Waco Lake Gatehouse Attendant Part-Time

D2 Government Solutions is seeking qualified candidates for Gatehouse Attendant roles supporting gatehouse operations at Waco Lake recreation areas in Waco, Texas. This position supports visitor access, reservations, and use-fee processing at USACE-managed parks and requires a professional, customer-focused approach.

Part Time (scheduled Thu-Sun, 10:00 AM - 6:00 PM; holidays may be required when they fall on scheduled shift days)

• Provide front-line visitor support at the gatehouse, including answering questions and providing park information, rules, and maps in a courteous and professional manner.
• Process cashless recreation transactions and reservations using government-designated tools/systems (e.g., Recreation One Stop (R1S) and/or pay station workflows) and maintain accurate supporting documentation for all items sold.
• Maintain daily campground/campsite status (arrivals, departures, no-shows, cancellations) and keep records current throughout the shift.
• Safeguard controlled items and transaction documentation (e.g., passes/books/receipts) and follow required fee-security procedures, including proper use of the gatehouse safe and readiness for audits.
• Prepare and maintain required logs and reports, including complaint logs, work order notifications to lake staff, and weekly deposit/summary packets with supporting shift documents.
• Maintain a clean, orderly gatehouse and surrounding area; follow all posted/provided safety and no-smoking requirements.
• Wear contractor-provided uniform/ required and comply with installation access control procedures and security training requirements.

• Customer service experience in a public-facing role (e.g., visitor services, front desk, call center, retail, hospitality) with the ability to enforce rules professionally and de-escalate routine issues.
• Ability to accurately handle cashless transactions and maintain detailed records (receipts, logs, status boards, reports) with high attention to detail and integrity.
• Basic computer proficiency for data entry and email communications; ability to learn reservation/fee systems and follow step-by-step procedures.
• Ability to work scheduled shifts Thursday-Sunday 10:00 AM to 6:00 PM and work federal holidays when they fall on scheduled shift days.
• Must be able to meet federal installation access requirements, to include background screening/vetting as required for unescorted access and completion of required security awareness trainings within required timelines.
• Professional appearance and adherence to dress/uniform standards while interacting with the public.

D2GS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.