Member Services Representative Overnight

About the Role

Join our dynamic team at Planet Fitness - Excel Fitness in Waco, TX as a Member Services Representative Overnight! This exciting role is perfect for those who are passionate about fitness and customer service, helping our members achieve their health goals while ensuring a welcoming environment.

• Provide exceptional customer service to all members and guests during overnight hours.
• Assist with membership sign-ups, renewals, and inquiries.
• Maintain cleanliness and organization of the gym facilities.
• Monitor gym equipment and ensure a safe workout environment.
• Resolve member issues and concerns promptly and professionally.
• Conduct regular facility checks to ensure operational standards are met.
• Support promotional activities and member engagement initiatives.
• Collaborate with team members to create a positive and energetic atmosphere.

• High school diploma or equivalent; further education is a plus.
• Previous customer service experience, preferably in a fitness or retail environment.
• Strong communication and interpersonal skills.
• Ability to work overnight shifts, including weekends and holidays.
• Basic knowledge of fitness equipment and gym operations.
• Positive attitude and a passion for helping others.
• Ability to handle multiple tasks in a fast-paced environment.
• CPR/AED certification is a plus, or willingness to obtain.

Planet Fitness - Excel Fitness has been a leader in the fitness industry, providing a welcoming and non-intimidating environment for over 30 years. Our members love us for our affordable memberships and state-of-the-art facilities, while our employees appreciate the supportive culture and opportunities for growth within the company.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.