Member Services Representative Sub

Overview

Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed!

We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing. Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here!

In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations. But it all starts at the front desk – where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.

• Be on call to assist with shift coverage, as needed
• Check members into the system
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
• Detailed cleaning in all areas of the facility

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• People with positive mental attitudes excel here
• Customer service background preferred
• Punctuality and reliability is a must
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent required
• Must be 18 years of age or older

• Continual standing and walking during shift
• Continual talking in person or on the phone during shift
• Must be able to occasionally lift up to 50 lbs
• Will occasionally encounter commercial cleaning products during shift
• Our team players and members are our top priority; strict safety and cleaning protocols are followed
• Mask up; all of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates
• Squeaky Clean; we are committed to effective sanitization of equipment and facilities
• Social Fitnessing; we offer a touchless check in for our members and promote keeping a safe distance
• Need a day off? Full time employees have paid leave to take a break

• Make payday any day by taking advantage of our financial wellness benefit, My Flex Pay
• Every Team Player receives a FREE Planet Fitness Black Card Membership
• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

What are you waiting for?
APPLY TODAY!