TxDMV - VTR Customer Service Representative; Waco

State Classification:
Customer Service Representative III (0136) Submission of Application

Your application should be complete and reflect all relevant education and experience. Omission of data can be the basis for disqualification; "See Resume" is not accepted in lieu of a completed online State of Texas application. Resumes may not be submitted in lieu of a completed State of Texas employment application but may be considered as additional supplemental information. The resume must include the employer’s name and dates of employment for relevant work experience to be considered by the hiring authority.

To apply for this position, complete an online application either through the Applicant Career Section or through Work In Texas . TxDMV does not accept paper applications.

Applicants who require accommodation for the interview process should contact Human Resources at 512‑465‑4043 when contacted to schedule an interview.

Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.

Provides complex customer service work in support of the Texas Department of Motor Vehicles (TxDMV), Vehicle Titles and Registration Division, Waco Regional Service Center. Work involves providing quality customer service to the public and stakeholders related to vehicle title and registration activities, and handling, preparing, and providing confidential and sensitive correspondence and communication regarding compliance with State and Federal vehicle title and registration laws, rules, and regulations.

Work requires contact with governmental agencies, elected officials, and extensive contact with the public. Works under general supervision with moderate latitude for the use of initiative and independent judgment.

• Provides quality customer service to the public, county tax offices and industry stakeholders regarding title and registration application requests and customer inquiries for TxDMV information, services, policies, procedures, law, rules and regulations.
• Communicates to assist the public, government entities and industry stakeholders in person, by telephone (inbound/outbound), by e‑mail and through correspondence.
• Prepares and edits correspondence for the public and agency stakeholders including government agencies, law enforcement, vehicle dealers and metal recyclers.
• Reviews, processes, and routes mail. Tracks receipt and processing of documents.
• Retrieves information from master files, mainframe systems and databases to verify against applications, forms and supporting original documents. Enters information into databases and approves or rejects issuance of requested documents.
• Research information from manuals and electronic resources to resolve complex customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
• Maintains specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration; NAFTA permits; authorize refunds and corrected title requests and issue credit fee vouchers and bonded title letters.
• Receives and processes customer applications and functions as cashier to collect and disperse fees. Balances daily receipts and assigned inventory; reconciles discrepancies and prepares financial reports.
• Participates in team meetings to contribute to the development of best practice procedures.
• May process customer apportioned registration in‑person, by telephone and through the TxIRP online application.

May travel up to 10% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.

Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.

Performs other duties as assigned.

• May be required to lift and carry boxes of paper…