Agent Support Representative

Agent Support Representative

American Amicable Group

Build the future with us.

Are you passionate about delivering exceptional service and making a meaningful impact in people’s lives? At iA American, we’re committed to helping our clients feel confident and secure about their future. As an Agent Support Representative, you’ll be the first point of contact for our valued policyholders, agents, and internal teams—ensuring every interaction is handled with care, clarity, and professionalism.

This position is a great opportunity to showcase your communication skills and grow within a company that values integrity, collaboration, and continuous development.

• Communicate with customers via inbound/outbound calls, chat, email, and written correspondence in English.
• Explain policy coverage and respond to inquiries with clarity and empathy.
• Assess customer needs and determine when to elevate requests to other departments.
• Update policies and maintain accurate service logs.
• Stay informed on company products and procedures to provide accurate support.
• Maintain a positive and professional demeanor in a high‑volume call center environment.
• Uphold compliance with all applicable laws, regulations, and internal policies.

• Strong phone etiquette and active listening skills.
• Excellent written and verbal communication.
• Strong attention to detail and organizational skills.
• Adaptable, collaborative, and eager to learn.
• At least 1 year of customer service experience, preferably in a call center.
• Types a minimum of 35 WPM and is proficient in MS Office and other systems.
• Ability to meet department KPIs within 6 months of hire.

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• The opportunity to work in a supportive, in‑office setting with a team that values your growth.

Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO, employee and family assistance program, performance bonus, and much more!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H‑1B visas and participation in STEM OPT work authorizations.

American‑Amicable Life Insurance Company of Texas. American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX.

2026‑01‑23

Entry level

Full‑time

Other