Revenue Integrity Instructional Designer; Hybrid

Epic Experience Is Strongly Preferred.

Candidates must be local & able to be onsite at least 2 days per week.

Responsible for the planning, design, development, implementation and maintenance of training for designated IT application(s). Responsibilities include understanding operational workflows and supporting IT application build, creating, testing and maintaining course curricula, developing real‑life practice scenarios, exercises and related supporting materials. The Instructional Designer will master both the general IT application and Virtua’s specific workflows to understand decisions that will affect end‑user training development and application build, and to also understand the extent of training requirements for system updates and upgrades.

Responsible for the technical build of IT applications in the training environment. This includes validating that all clinical workflows and IT functionality are represented in the training workflows. Validation of the training environment with functionality in the live IT environments assures a meaningful learning experience for the end user.

• Develop educationally sound training content by understanding and interpreting clinical and non‑clinical workflows, processes and terminology.
• Validate and understand documented end‑user workflows.
• Create and update instructor‑led presentations and lesson plans based upon operational workflows.
• Craft realistic and accurate practice exercises reflecting operational workflows.
• Develop Web‑Based trainings utilizing PowerPoint, Snag It, Camtasia and Captivate/Articulate software.
• Update prerequisite e‑Learnings using video‑based software to reflect Virtua‑specific workflows.
• Proficiently utilize the VLS platform (Cornerstone) to publish, edit, update and track IT training curricula and proficiency assessments.
• Establish and update supporting materials, including Learning Home Dashboards, SharePoint and Virtua websites with tip sheets, videos and guides.
• Develop tools for training all mobile applications including but not limited to MS Teams, Epic Rover, Haiku, Canto.
• Provide project training resources for all IT initiatives and projects.

• Build, test and maintain the training environment to ensure that production changes are included, and scenarios updated for the assigned application.
• Evaluate PRD environment to assess needs for training environments.
• Develop training patient with clinically rich data to simulate operational situations and all software updates.
• Assure all necessary clinical workflows are represented in training environments.
• Create and integrate barcodes to simulate scanning workflows.
• Develop, build, migrate and update all software changes for user education while following all IT change management and Data Courier practices.

• Educate, mentor and monitor Credentialed Trainers regarding:
• System and workflow knowledge
• Proficiency with use of software
• Education delivery for new employees
• Developing and tracking updates and changes to education to all users
• Providing customer support
• Auditing records and re‑educating, as needed.

• Conduct instructor‑led onsite and remote IT application training classes.
• Leverage E‑Learning tools for appropriate use cases.
• Conduct refresher, personalization and optimization classes.
• Provide operational demonstration of IT workflows.

• Provide support: maintain application proficiency to provide effective customer support.
• Utilize in‑person and remote IT technical tools such as Jabber, MS Teams, Baumgar to provide ongoing support for end users.
• Provide operational support during IT go‑lives, including onsite and remote support and staffing of help desk.

Monitors Service Now ticketing queue to quickly troubleshoot incoming ticket incidents and requests. Works closely with other IT personnel, Virtua Clinical and Operational Business owners to ensure timely resolution of issues.

• At least 2 years of experience in IT or healthcare operations related field.
• Knowledge of adult learning principles as well as operational workflows and/or technical/training experience preferred.
• Proficient in Microsoft Office applications, including Teams,…