Front Desk Receptionist

Overview

Front Desk Medical Receptionist

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

• Greet incoming patients and visitors and coordinate with daily schedule.
• Answer multi-line telephone system, take accurate messages, screen and direct calls to appropriate staff, and retrieve calls from answering service.
• Provide a pleasant phone voice and upbeat attitude with all patients.
• Greet and identify patients and visitors, obtain required documentation, and verify insurance cards and identification.
• Request and/or scan appropriate insurance cards and identification; ensure forms are completed and provide access to online forms when applicable.
• Verify consent forms are signed, dated and witnessed prior to procedures; collect email addresses for email blasts; enter patient demographics in EMR; prepare charts and monitor daily patient flow with a team-oriented attitude.
• Handle daily financial responsibilities including collecting balances or payments, reconciling front desk transactions, and batching out credit card machine transactions.
• Verify insurance eligibility and retrieve referrals and/or test results from other offices as needed.
• Travel to satellite offices weekly.
• Maintain a neat and organized waiting room and escalate patient concerns to supervisor.
• Maintain strict confidentiality and adherence to HIPAA and OSHA guidelines.
• Promote the practice in a positive manner.
• Perform other related duties as assigned.

• Polite, upbeat, and professional attitude when dealing with patients and co-workers
• Excellent oral and written communication skills
• Telephone etiquette
• Proficient data entry skills
• Math aptitude
• Ability to multi-task seamlessly
• Good time management skills
• Energetic and a team player
• Understanding of medical insurance including practice participation and member benefits

• High School Diploma or Equivalent Required

• Minimum of one year medical office front desk clerical experience preferred or required for consideration.
• Medical receptionist: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

• Driver's License (Required)