Sales Account Specialist - Signs

Overview

Description:

We are seeing a Sales Account Specialist Signs to support traffic signage projects by managing customer accounts, preparing quotes and estimates, processing orders, and coordinating project documentation. This role serves as a primary point of contact for customers, ensuring accuracy, responsiveness, and compliance with project specifications throughout the sales and order fulfillment lifecycle.

• Prepare accurate quotes, estimates, and price lists for traffic signage products.
• Verify that quoted materials comply with project plans, specifications, MUTCD requirements, and customer purchase orders.
• Enter and process sales orders to ensure alignment with approved quotes and customer purchase orders.
• Serve as a primary point of contact for customers, providing timely and effective support.
• Proactively contact customers regarding bid opportunities, upcoming signage projects, and repeat business.
• Follow up with customers throughout the sales cycle to ensure expectations are met and issues are resolved.
• Review project plans, specifications, and bid documents to ensure material accuracy and compliance.
• Manage submittals, including product data, drawings, and compliance documentation.
• Coordinate with internal departments on new part numbers, custom signage, and project-specific needs.
• Manage dropship purchase orders from outside vendors, including creation, approvals, and delivery tracking.
• Evaluate and process Return Material Authorizations (RMA) in accordance with company policy.
• Create and manage Job Closing Reports to ensure projects are billed accurately.
• Maintain accurate customer account, pricing, and project information in CRM systems.
• Stay current on traffic signage products, industry standards, and applicable regulations.

• Minimum of a high school diploma or GED.
• Minimum of 5 years of experience in customer service, inside sales, or account support.
• Experience in traffic signage, construction, or a related industry preferred.
• Ability to read and interpret project plans, specifications, and bid documents.
• Technical product aptitude with the ability to understand signage materials and applications.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to multitask and manage priorities.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and CRM systems; experience with Great Plains a plus.
• Ability to work collaboratively with customers, vendors, and internal teams in a fast-paced environment.

• No unusual physical requirements. It requires no heavy lifting, and nearly all work is done in a comfortable indoor facility.
• Occasional – Routine deadlines; usually sufficient lead time; variance in work volume seasonal and predictable; priorities can be anticipated; some interruptions are present; involves occasional exposure to demands and pressures from persons other than immediate supervisor.
• Job frequently requires sitting and handling objects with hands.
• Job occasionally requires standing, walking, bending, reaching, talking, hearing, and lifting up to 10 pounds.
• Vision requirements:
  Ability to see information in print and/or electronically.
• Hearing requirements:
  Ability to hear people over the telephone and in person.

• A GREAT work environment with fun, friendly, knowledgeable and helpful team members.
• Benefits package to support you and your family’s health. From medical, dental, and vision, to flexible spending accounts for both health and dependent care.
• Educational reimbursement to help keep your career updated.
• Save money on tickets to the San Diego Zoo, other amusement parks, movies, indoor skydiving and so much more with our employee discount program.
• Paid time off, holidays, company-matched 401(k) plan and more!

Join SWARCO McCain. We look forward to receiving your resume. SWARCO McCain is an equal opportunity employer and participates in E-Verify.