Secret Customer Support Admin

- Provide outstanding support to Government customer u .
- Deliver desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
- Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentations.
- Install software patches, updates, and upgrades, including remote server and workstation administrations.
- Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance.
- Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
- Create, update, and track service call requests, and stage and take down end user workstations and associated equipment.
- Share knowledge with more junior team members.
- Report team and individual performance to SLAs/KPIs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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Required Skills & Experience
- Secret Clearance
- Ability to obtain and pass a Public Trust
- 5+ years IT experience providing both in-person desktop support and remote support
- Experience supporting Microsoft Windows environments and Microsoft software
- Excellent verbal and written communication skills

Nice to Have Skills & Experience
- Bachelor's degree
- ITIL Foundations v4
- Security+

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.