Patient Eligibility Assistant

Overview

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

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For eligible employees, benefits include:✅ Competitive compensation & benefits✅ Medical, dental, vision✅ Company-paid life insurance✅ Flexible spending accounts✅ 403(b) retirement plan

• 🏅 Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.

• Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.

• A robust training & development culture to help you grow and advance your career.

• A workplace built on respect, collaboration and passion for care.

Job Summary

Assist the Patient Benefit Counselors with administrative support.

Essential Job Functions

• Schedule appointments for patients
• Reschedule patients who miss appointments
• Check in patients with appointments and screen walk ins
• Instruct patients on the documents necessary for the eligibility process, and provide an overview of available healthcare insurance options
• Assign patients a primary care provider (PCP)
• Assist patients to choose a Health Plan with Health Care Options
• Conduct follow-up process on applications and renewals submitted by the department
• Attend trainings and other meetings as required
• Enhance professional growth and development through participation in educational programs, current literature review, in-service meetings and workshops
• Support the vision, mission and goals, and demonstrate a commitment to the values, of the organization
• Perform other duties as directed

Minimum Qualifications

• High school graduate or equivalent
• Minimum two years’ experience in the customer service or social service field, or in community volunteer work
• Bilingual English/Spanish

Required Skills/Knowledge/Abilities

• Effective verbal and written skills necessary for communication, in both English and Spanish, with patients/clients, providers and other staff
• Ability to interface with all levels of personnel in a professional manner, including people of all social, cultural and ethnic backgrounds and within the constraints of government funded programs
• Strong interpersonal skills
• Excellent customer service skills and commitment to providing the highest level of customer satisfaction
• Ability and willingness to meet the organization’s attendance and dress code policies
• Ability to handle confidential materials and information in a professional manner
• Experience/familiarity with computers, business e-mail, communication systems and internet search capabilities and proficient in Microsoft Office products, specifically Word and Excel

Pay Rate:

• $21 - $22 per hour, Depending On Experience