Customer Service Representative

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include a minimum of 6 months to 1 year experience within a Dispatch or TMS (Transportation Management System) to build and schedule truckloads and/or LTL shipments based on load requests sent from the TMS. The role requires effective oral and written communication with transport carriers and clients to schedule pickups, research and resolve any issues, maintain high levels of customer service and ensure timely communication with client representatives, drivers, and trucking companies to achieve and maintain high service levels.

Position: 1st shift Customer Service Representative | Shift: 8:00 am – 4:30 pm, Monday‑Friday | Pay: $22.25 per hour

• Minimum of 6 months to 1 year experience in Dispatch or TMS, building and scheduling truckloads and/or LTL shipments
• Intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
• Experience with a commercial WMS such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP-Preferred, etc.
• Experience with View software (preferred)
• Proficient email communication and ability to quickly adapt to customer portals
• Strong oral and written communication skills with transport carriers and clients
• Ability to prioritize, multi‑task, and work in a fast‑paced, customer‑centric team environment
• Good attendance record, safety focused, and a team player

DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages include:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Process orders and prepare correspondence to fulfill customer needs. Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

• Resolve product or service problems: clarify the customer’s complaint, determine the cause, select and explain the best solution, expedite correction or adjustment, and follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
• Perform other duties as assigned.

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience (preferred)

Our Organization is an equal opportunity employer.