Helpdesk IT Support Technician; Level 1

Helpdesk IT Support Technician (Level
1)

Visalia, CA | Full Time

Base Pay: $41,600 – $52,000 per year

Position Overview:

We are seeking a passionate and motivated Level One Technician to join our award‑winning team. The role is ideal for individuals seeking to advance their careers in IT support. As a Level One Technician, you will play a critical role in supporting our clients’ IT infrastructure by providing first‑line technical support, troubleshooting issues, and ensuring optimal functionality of hardware and software systems.

• Set up workstations with computers and necessary peripherals (routers, printers, etc.)
• Check the computer’s hardware (including the hard drive, mouse, keyboard, etc.) to ensure proper functionality
• Install and configure appropriate software and functions in accordance with specifications
• Ensure the security and privacy of networks and computer systems
• Provide users with orientation and guidance on operating the new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
• Maintain records/logs of repairs, fixes, and maintenance schedules

• One year of experience in the field or proven work experience
• Knowledge of helpdesk processes and customer service
• Excellent communication ability
• Outstanding organizational and time‑management skills
• Ability to perform remote troubleshooting and provide clear instructions
• Hands‑on experience with all workstation versions of Windows; familiar with Mac OS environments; an in‑depth understanding of diverse computer systems and networks
• Understanding of essential Active Directory management
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices, anti‑virus programs, and data privacy principles
• Familiar with Microsoft Office Suite setup and repair
• Excellent diagnostic and problem‑solving skills
• Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)

• Competitive Pay
• 401(k) Plan with matching pay contributions
• Low‑cost, high‑quality healthcare options (Health, Dental, and Vision)
• Vacation time
• Paid Sick Time
• Performance Bonuses
• Work Anniversary Recognition
• Equipment and Tools Provided
• Numerous training courses available – Growth and Development Plans with industry‑specific training
• Team Events
• Social Events

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Information Technology
• Industry: IT Services and IT Consulting