Claims Coordinator

Grow Our Tomorrow

Oppy is a leading grower, marketer and distributor of fresh produce from around the world. As one of North America’s top produce companies for nearly 165 years, we bring over 100 varieties of produce from 27 countries to 1,300+ retailers in North America and throughout the world. As agriculture has shaped the past for humankind, Oppy’s efforts shape its future by sustainably providing families with healthy, safe and fresh produce to create a better quality of life for all.

Our progressive team is called to a higher purpose that raises the economic wellbeing of families and communities who work the land.

Recognized as one of Canada’s Best Managed Companies (for the last 20 years!) and a Top 100 Employer, our diverse team of dedicated professionals collaborate and make connections across our locations throughout North and South America. We owe our success to our adaptability, innovative and entrepreneurial approach, our commitment to our people, and the incredible relationships we build. We are looking for talented people who love a fast‑paced, dynamic environment where you can grow your skills and career in a sector with abundant opportunity.

Grow your tomorrow with us, today.

The Claims Coordinator (known internally as “Trouble File Coordinator”) plays a pivotal role in ensuring the seamless operation of sales order processing by effectively managing and resolving exceptions, also known as trouble files. This position acts as a central point of contact, liaising between various stakeholders to expedite the resolution process and uphold customer satisfaction. The Trouble File Coordinator not only addresses existing issues but also proactively identifies potential bottlenecks or inefficiencies in the process, contributing to continuous improvement initiatives within the organization.

• Prioritizes and manages a daily workload of trouble files, ensuring timely resolution and escalation of critical issues as needed.
• Monitors the status of trouble files, proactively identifying bottlenecks or delays and taking appropriate action to expedite resolution.
• Investigates and resolves exceptions or discrepancies in trouble files, collaborating with internal teams and external partners to address underlying issues and prevent recurrence.
• Develops strategies and protocols for handling unique or complex trouble file scenarios, ensuring consistent and effective resolution.
• Facilitates regular communication meetings or updates with relevant stakeholders to discuss the status of trouble files, address emerging issues, and coordinate resolution efforts.
• Serves as a central point of contact for trouble file inquiries, providing timely and accurate information to internal teams and external partners.
• Analyzes trouble file data and trends to identify patterns, root causes, and opportunities for improvement.
• Conducts regular audits of trouble file documentation and processes to ensure compliance with internal policies, industry regulations, and contractual agreements.
• Implements quality assurance measures to uphold accuracy, completeness, and integrity of trouble file records and resolutions.
• Collaborates closely with cross‑functional teams, including Sales, Accounting & Finance, and Categories, to streamline processes, resolve issues, and improve overall efficiency.
• Participates in training sessions, workshops, or professional development opportunities to enhance knowledge and skills relevant to the role.
• Completes other ad‑hoc duties as required.

• Working knowledge of basic accounting principles and practices.
• Intermediate knowledge of Microsoft Applications;
  Excel, Word, and Outlook.
• Exceptional interpersonal, communication (written & verbal) and customer service skills; ability to work effectively with multiple departments and forge strong relationships within the trouble file team and all other stakeholders.
• Strong analytical skills with an ability to problem solve and make appropriate accounting recommendations and decisions.
• Proven ability in exercising good judgement and critical thinking skills; demonstrates a high level of integrity, ethics, and…