Care Manager​/Care Navigator

Overview

Use your experience to truly make a difference. Join the Master Care team as a Care Navigator. Master Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are among the services we provide.

Position Summary: A Master Care Navigator provides Care Management to patients in a non-clinical setting according to the Master Care Plan. The Master Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients. This position requires the ability to serve patients in person and remotely within the assigned region.

• Primary contact with local medical and nonmedical providers
• Develop and foster solid professional relationships, conduct provider outreach, program education (in-services), and promotion to achieve Company goals
• Develop referral relationships and placement providers to reach Company objectives
• Assist in the development and provider relations of local resources
• Conduct comprehensive assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
• Develop and execute the Master Care Plan for assigned ECM and CS patients
• Respect and understand the assigned ECM and CS patient’s goals and wishes, and, whenever possible, implement these goals and wishes to improve overall health and well-being
• Conduct in-home or facility assessments as necessary or required
• Develop awareness of and remain sensitive to patient’s and patient’s families’ values, beliefs, and perspectives
• Provide person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
• Be responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers

• Communicates professionally and effectively with patients, families, providers, and team members
• Maintains a compassionate and professional demeanor
• Exhibits and embodies excellent leadership qualities
• Is an active and devoted team player
• Anticipates obstacles and challenges, proactively providing innovative solutions
• Is an effective trainer
• Possesses excellent oral and written communication skills
• Exhibits exceptional customer service skills
• Builds strong relationships and networks
• Is proficient with technology
• Is punctual, organized, and efficient

• Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
• Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
• Knowledge of and experience with both clinical and non-clinical services for elderly populations
• The ability to perform the physical demands of this position includes:
• Sit and/or stand for long periods
• Navigate stairs, bend, and reach
• Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required:
  Visalia/Tulare County

• Starting Pay: $25-28 per hour
• Incentives
• Medical, Dental, Vision, Life, 401K, and PTO
• All business mileage and expenses are reimbursed