Medical Assistant; Behavioral Health

We are recruiting for a Behavioral Health Medical Assistant (MA) to join our team in one of our state‑of‑the‑art health centers. Consider joining the team to leave a lasting impact in your local community as our Medical Assistants can look forward to rewarding benefits and a supportive work environment.

• Escorts patients to the tele‑psychiatry exam room, administers Outcome Measures (Audit‑C, PHQ‑9, GAD‑7, DAST, and CAGE), measures and records vitals, in order to facilitate visit with psychiatric team.
• Performs administrative responsibilities, verifying demographics, assisting patients with filling out necessary paperwork, and making up follow‑up appointments.
• Identifies any Behavioral Health gaps in care, and any quality metrics that need to be met by reviewing patient’s historical electronic medical record.
• Participates in regularly scheduled caseload consultation with team care including Primary Care, Behavioral Health Provider and/or Psychiatrist.
• Facilitates patient engagement and follow up in care with Behavioral Health and/or Tele‑psychiatry.
• Facilitates referrals for clinically indicated services internally or outside the primary care clinic (e.g. Social services, mental health specialty care, and substance abuse treatment).
• Is responsible for appointment follow through and follow up, will track and document no shows for appointments.
• Assists with any additional documentation or requirements as they relate to patient’s prescriptions (i.e., TARS, Prior Authorizations), Assists patients with any medication concerns/requests.
• Maintain patient confidentiality in accordance to department policy and HIPAA guidelines.
• Assists with and triages crisis calls if no Behavioral Health Provider is available.
• Attend and participate in required meetings, training and educational programs.
• Perform other functions as directed by the Director of Behavioral Health.

• High school graduate or GED.
• Completed training program in Medical Assisting from an accredited college.

• Possess a valid Lifesaving certificate.

• Minimum 2 years of experience in a health care setting, preferably in a Federally Qualified Health Center.
• Previous experience working in a Behavioral Health Department.

• Bilingual (English/Spanish) required.
• Able to quickly build and maintain rapport with patients and providers of differing backgrounds; team player.
• Customer‑service oriented.
• Strong computer skills.
• Familiar with adult learning and general training techniques.
• Positive professional insight.
• Flexibility and dependability.
• Demonstrated good problem‑solving skills; sound judgment.
• Effective leadership/supervisory skills.
• Modern office practices and procedures including e‑mail.
• Intermediate computer skills.
• Attention to detail and excellent follow‑through on work tasks.
• Able to handle multiple tasks simultaneously.

The pay range for this non‑exempt position starts at $21 an hour. We also consider higher pay for Registered Medical Assistants (RMA) starting at $23.10 an hour. Salaries are dependent on knowledge, skills and experience.

• Medical, Dental, and Vision insurance with low premium cost.
• Paid time off and paid holidays.
• 401(k) plan with matching contribution.
• Educational Assistance.
• Employee discounts and more.

• Seniority level:
  Entry level.
• Employment type:
  
  Full‑time.
• Job function:
  Health Care Provider.
• Industry: Hospitals and Health Care.