Technical Support Engineer

Company Description
Vihawk Tech Solutions, headquartered in Hyderabad, specializes in Smart Digital Surveillance Systems. Collaborating with world-renowned OEMs such as Honeywell and Axis Communications, the company provides tailored surveillance solutions for businesses to make informed decisions using accurate, real-time information. The company's offerings are distinguished by their efficient network designs and result-driven surveillance systems. Vihawk Tech Solutions is committed to delivering high-quality services to help businesses leverage surveillance for their growth.

Role Description
This is a full-time, on-site role for a Technical Support Engineer, located in Visakapatnam. The primary responsibilities include maintaining an existing Video Surveillance setup at client side. This includes providing technical support to client, diagnosing and resolving technical issues, and ensuring proper functioning of the surveillance system. The candidate will interact directly with customers to address concerns, deliver excellent customer service, and provide technical guidance.

Monitoring system performance and collaborating with teams for continuous improvement are also key tasks for this role.

Qualifications
Bachelor’s (B.Tech or B.E.)degree in Computer Science, Engineering, or a related field preferred
Atleast One year Experience in Technical Support and Troubleshooting(preferably in CCTV systems)
Strong Analytical Skills for diagnosing and resolving technical issues
Proficiency in Customer Support and Customer Service
Strong written and verbal communication skills
Ability to work effectively in an on-site environment