Command Center Shift Lead

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role:
Command Center Shift Lead
Experience Range: 6 – 10 Years

Location:

Vizag

Must-Have:

Shift Oversight:
Supervise L1 operators during the shift; ensure compliance with monitoring and triage processes.
Incident Escalation:
Act as the first escalation point for unresolved/high-impact incidents; coordinate with L2/L3 teams.
Major Event Coordination:
Lead during DR drills, major releases, and high-impact events.
Shift Handover:
Validate shift logs and ensure accurate handover documentation.
Performance Monitoring:
Track shift KPIs and report anomalies or improvement areas.
Stakeholder Communication:
Provide timely updates on outages and critical incidents.
Readiness Checks:
Conduct daily readiness calls and ensure operational preparedness.
Documentation & SOP Compliance:
Maintain and update SOPs; ensure team adherence.
Tool Proficiency:
Service Now, Solar Winds, Control-M, MoveIT, Azure, Rubrik, ASG Zena, Power

BI.

Required Skills &

Qualifications:

Education:

Bachelor’s degree in IT or related field (or equivalent experience).

Experience:

3+ years in IT operations, with at least 1 year in a supervisory or lead role.
Technical

Skills:

Strong understanding of network operations, application support, and incident management.
Leadership

Skills:

Ability to manage teams under pressure and make quick decisions.
Communication:
Excellent verbal and written communication for stakeholder engagement.

Certifications:

ITIL Foundation certified

Interested candidates pls share your cv to mailid:
with subject " Command Center Shift Lead " for further Discussion