×
Register Here to Apply for Jobs or Post Jobs. X

Command Center Shift Lead

Job in 530001, Visakhapatnam, Andhra Pradesh, India
Listing for: Tata Consultancy Services
Full Time position
Listed on 2026-02-05
Job specializations:
  • IT/Tech
    IT Support, IT Project Manager
Job Description & How to Apply Below
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role:
Command Center Shift Lead
Experience Range: 6 – 10 Years

Location:

Vizag

Must-Have:

Shift Oversight:
Supervise L1 operators during the shift; ensure compliance with monitoring and triage processes.
Incident Escalation:
Act as the first escalation point for unresolved/high-impact incidents; coordinate with L2/L3 teams.
Major Event Coordination:
Lead during DR drills, major releases, and high-impact events.
Shift Handover:
Validate shift logs and ensure accurate handover documentation.
Performance Monitoring:
Track shift KPIs and report anomalies or improvement areas.
Stakeholder Communication:
Provide timely updates on outages and critical incidents.
Readiness Checks:
Conduct daily readiness calls and ensure operational preparedness.
Documentation & SOP Compliance:
Maintain and update SOPs; ensure team adherence.
Tool Proficiency:
Service Now, Solar Winds, Control-M, MoveIT, Azure, Rubrik, ASG Zena, Power

BI.

Required Skills &

Qualifications:

Education:

Bachelor’s degree in IT or related field (or equivalent experience).

Experience:

3+ years in IT operations, with at least 1 year in a supervisory or lead role.
Technical

Skills:

Strong understanding of network operations, application support, and incident management.
Leadership

Skills:

Ability to manage teams under pressure and make quick decisions.
Communication:
Excellent verbal and written communication for stakeholder engagement.

Certifications:

ITIL Foundation certified

Interested candidates pls share your cv to mailid:
with subject " Command Center Shift Lead " for further Discussion
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
 
 
 
Search for further Jobs Here:
(Try combinations for better Results! Or enter less keywords for broader Results)
Location
Increase/decrease your Search Radius (miles)

Job Posting Language
Employment Category
Education (minimum level)
Filters
Education Level
Experience Level (years)
Posted in last:
Salary