Supervisor, II Account

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WALMART GORDONVILLE VA
Thursday
- Saturday E/O Wednesday
Position open to remote:
No
Grade: ES11
Compensation Range: 48,

Relentlessly Delivering Big Ideas.
U.S. Xpress is one of the nation’s largest asset-based trucking companies. It’s the collective brainpower of thousands of visionaries and problem-solvers, revolutionizing the transportation industry with innovative, custom solutions.
We believe in the sanctity of a promise—to our customers and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

We invest in your talent from day one, offering personal and professional development opportunities, employee stock options, profit-sharing, 401(k), professional development, and competitive pay. We value out-of-the-box thinking and reward employees who go above and beyond. Curious about other perks? Check them out below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

• Proactively promote safety metrics and key performance indicators such as service pickup %, deadhead %, and assignments per week.
• Supervise driver performance to balance business and driver needs.
• Utilize High Performance Coaching to coach drivers on performance or behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in high driver and customer satisfaction and loyalty.
• Utilize effective communication to handle sensitive issues, difficult conversations, and driver disputes.
• Effectively plan driver loads based on availability and ensure drivers and equipment perform as necessary to provide on-time service.
• Coordinate with drivers on physicals, random drug screens, and CDL renewal deadlines based on Safety Department tracking and correspondence.
• Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
• Collaborate with other operational and support departments on various tasks.
• Perform yard duties as assigned.
• Proactively assist others in achieving the organization’s objectives.
• Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
• Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.

• High school diploma or equivalent required.
• Equivalent years of experience: one year of professional experience for each year of college requested.

• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred.
• Transportation, logistics, and/or supervisory experience a plus.

• Adept at assessing organizational dynamics and managing change.
• Works quickly and efficiently; able to test solutions, learn, and iterate quickly.
• Proactive and pragmatic problem solver.
• Communicates effectively across multiple mediums.
• Comprehensive knowledge of DOT regulations impacting daily operations preferred.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.