Maintenance Technician

About Our Company

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world‑class culinary arts and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests while caring for our team members as much as we care for our guests.

The Tides Inn is a beloved waterfront luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping to elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space for artistic activities, its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar.

As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship and world‑class hospitality.

The Maintenance Technician is responsible for performing a wide range of maintenance, repair and preventive maintenance tasks to ensure the safe, efficient and well‑maintained operation of the resort property. This role supports all areas of the resort including guest rooms, public spaces, mechanical rooms, pools, grounds and back‑of‑house facilities. The Maintenance Technician ensures a high standard of guest satisfaction by responding promptly to service requests, maintaining building systems and supporting preventive maintenance programmes in compliance with hospitality standards and local regulations.

• Regular and reliable attendance is an essential function of this role.
• Exemplifies the Tides Inn mission and values.
• Perform routine preventive maintenance on HVAC, plumbing, electrical, mechanical and structural systems.
• Respond promptly to guest maintenance requests and service calls.
• Troubleshoot and repair equipment including HVAC units, water heaters, kitchen equipment, lighting systems and appliances.
• Maintain pools, spas and water features (if applicable and certified).
• Perform carpentry, painting, drywall repair, flooring repair and minor construction tasks.
• Inspect property regularly to identify safety hazards and maintenance needs.
• Assist with fire/life safety system checks and emergency procedures.
• Maintain work orders through the property management or maintenance tracking system.
• Ensure compliance with OSHA and local building codes.
• Maintain tools and equipment in safe working conditions.
• Support special projects, renovations and seasonal property needs.
• Assist with grounds maintenance including exterior lighting, irrigation systems and outdoor structures.
• Participate in on‑call rotation as needed or required.

• Working knowledge of HVAC, electrical, plumbing, mechanical systems and general building repair.
• Strong troubleshooting and diagnostic skills.
• Ability to read and interpret blueprints and technical manuals.
• Basic computer skills for work order management.
• Strong customer service skills and professional communication.
• Ability to prioritise tasks in a fast‑paced hospitality environment.
• Ability to work independently with minimal supervision.
• Understanding of safety standards and OSHA compliance.

• Technical proficiency.
• Problem solving & troubleshooting.
• Customer service orientation.
• Time management & organisation.
• Teamwork & collaboration.
• Safety awareness.
• Attention to detail.
• Dependability & accountability.

• High school diploma or GED required.
• Trade school certification, technical college certificate or equivalent vocational training in HVAC, electrical, plumbing or building maintenance required (preferred).

• Minimum 2–3 years of maintenance experience in…