Customer Sales & Service Rep

Overview

Company Overview
Site One Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we serve those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We provide a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At Site One, we are committed to delivering an outstanding customer experience and supporting our associates through development programs, benefits, and perks to align with our vision to be a great place to work. We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is a great time to join Site One and grow stronger together.

Position Overview
Our Customer Sales & Service Representatives are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer-obsessed while serving commercial and residential customers in the green industry.

• Demonstrate exceptional customer service to all Site One customers
• Cultivate and manage strong relationships with customers
• Assist customers with their questions and needs, either in person, via the phone or through online ordering
• Pull and prepare inventory orders for customer pick up or delivery
• Proactively identify and capitalize on opportunities to grow sales with current and potential customers
• Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
• Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment

• Minimum of 1 year experience in a retail or wholesale setting, preferred
• Excellent customer service skills
• Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
• Ready and willing to learn and adopt new technologies and ways of working
• Ability to think quickly and make sound decisions
• Inventory management experience helpful
• Must be able to lift a minimum of 50 pounds
• High school diploma or equivalent preferred

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• Daily Pay available
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services/Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays

Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.

Site One Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at Site One—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.