Counter Manager

Position Overview

The Counter Manager oversees daily operations by managing staff, fostering a customer-focused environment, and ensuring compliance with company policies and safety standards. Responsibilities include hiring, training, scheduling, and resolving operational issues while actively assisting with sales, inventory management, and maintaining a safe, organized storefront. Knowledge of HVAC products, basic computer skills, and customer service experience are essential.

• Continually evaluate store personnel to ensure the correct employees are in the correct role.
• Ensure branch culture is focused on servicing customers.
• Foster a team-oriented atmosphere, operating as a leader with a positive attitude.
• Adhere to and train employees to maintain proper workplace procedures, policies, and safety protocols.
• Maintain open communication to support a healthy work environment.
• Train employees in all areas to help the store succeed.
• Manage employees and resolve any problems, whether customer based, or employee based.
• Report any consistent problems that are not being resolved to supervisor.
• Monitor employee hours and assist with schedules.
• Facilitate or lead projects as assigned.

• Assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.
• Provide product recommendations and/or price quotes.
• Pull material for orders. Assist with loading material into customer vehicle when requested.
• Replenish and restock counter shelves to ensure adequate inventory levels per instruction from branch manager.
• Work with branch manager to develop and execute sales promotions and counter activities.
• Ensure safety by maintaining cleanliness of storefront. Make sure that aisles are free of potential hazards. Report all unsafe conditions to management.
• Operate hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures.
• Access Material Safety Data Sheets (MSDS) as needed and when appropriate.
• Maintain required hazardous materials, forklift, and other internal and external certifications.
• Assist with annual physical count of full warehouse inventory.

• Valid REAL  passport
• High School Diploma / GED OR equivalent combination of education and experience.
• Minimum 3 years of HVAC customer service or sales experience
• Basic computer skills (e.g., Email programs, Internet browsers, Word, Excel, JEN, and the DDI Inform system).
• General knowledge of HVACR products, concepts, and the industry as a whole.

• Experience with computer or barcode driven inventory management systems.
• Demonstrated understanding and application of effective sales strategies and techniques.
• Skill in using point-of-sale computer systems to locate information and process transactions.

• Ability to lift to 75 pounds, climb and balance on ladders and equipment; walk, stoop, kneel, crouch and crawl; and reach, push, pull and manipulate.
• Most work is privind in a climate-controlled retail setting where noise levels are low-to-moderate. The warehouse environment is climate-controlled but may be exposed to dust/dirt.