Mobile Associate, Store-in-Store - Retail Sales

Mobile Associate, Store-in-Store - Retail Sales

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Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, deepen relationships with customers and ensure their satisfaction.
• Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Continuously learn and improve skills to provide the best possible experience for our customers. Partner with nearby store locations to properly and fully onboard customers.
  
  Perform skills practicing, knowledge sharing, store operations, opening and closing procedures. Carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to manager.
• Customer obsessed. Passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity in your location. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
  
  Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred

Knowledge,

Skills and Abilities

• Customer Satisfaction – Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building – Desire to be a part of the game-changing T-Mobile store team. Willingness…