IAD Airport - Station Supervisor

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.

FLSA STATUS: NON-EXEMPT
REPORT TO: STATION MANAGER (Primary), DIRECTOR OF STATIONS (Secondary)
SUPERVISES: CROSS UTILIZED AGENTS

The Airport Station Supervisor is part of the management team in our airport stations. The full-time position is responsible for overseeing cross utilized agents and their daily activities. Station Supervisors must be available any day, any shift as are required to fill shifts when needed. Station Supervisor are often required to work at various locations in addition to their supervisory duties.

Station Supervisors are responsible for setting the best example to other agents and our customers.

• Knowledge and experience in all duties and responsibilities of an airport customer service agent.
• Working knowledge of Airport ramp, operations, and customer service positions; ability to perform all the duties of an airport customer service agent. Willing to perform all duties and tasks of those supervised.
• Ensuring FAA, Airline and airport regulations are followed.
• Enforcing safety/security measures and protecting sensitive zones.
• Overseeing day-to-day operations of the customer service agents.
• Acting as the airline contact in the absence of the station manager.
• Enforcing all policies and procedures; assisting in maintaining records to document compliance.
• Answering questions and providing direction to customer service agents.
• Assisting in training for policies, procedures, safety and security, computer systems.
• Other duties assigned by management.

• Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Computer skills – ability to learn reservation and phone systems, proficient with a PC.
• Working knowledge of Airport ramp, operations, and customer service positions; ability to perform all the duties of an airport cross utilized agent.
• Prior supervisory experience preferred.
• Basic math abilities.
• Ability to work within a 24/7 operation including holidays (fill shifts as needed).
• At least 18 years of age.
• Must be authorized to work in the United States.
• Must pass 10-year background check and pre-employment drug screen per airline and/or company regulations.

• Must be able to lift 70-pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet.
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to safely perform duties.

• Competitive Salary:
  Attractive compensation package based on experience.
• Health & Wellness:
  Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.
• Generous PTO plus paid holidays throughout the calendar year.
• Team member Discounts:
  As a member of the airline community, team members and immediate family members have access to the My l program. This program provides travel privileges on participating airlines, including:
  • Flight tickets at a significant discount
  • Discounts on hotels and resorts
  • Car rentals at reduced rates
  • Discounted cruises

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Surf Air Mobility participates in E-Verify.