Outreach Case Manager

POSITION:
Outreach Case Manager, Adults Without Children Team

REPORTS TO: Program Director, Adults Without Children

CATEGORY: Full-Time/Exempt/Permanent

LOCATION: In-Person, Fairfax, Virginia

The Outreach Case Manager is a member of the Preventing and Ending Homelessness for Adults Without Children Team. The Outreach Case Manager provides rapid re-housing services to unsheltered or chronically homeless individuals in Central Fairfax County with the goal of moving them from homelessness to housing in 30 days. The Outreach Case manager will also provide prevention services to 5 prevention clients a month.

FACETS is a non‑profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap around services and community partnerships, and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home.

Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

• Assessment of housing barriers, needs, and preferences.
• Development of an action plan for locating housing; and assisting program participants in housing search as needed.
• Outreach and negotiation with owners/landlords.
• Assistance with submitting rental applications and understanding leases.
• Assessment of housing for compliance with Emergency Solutions Grant (ESG) requirements for habitability, lead‑based paint, and rent reasonableness.
• Assistance with obtaining utilities and making moving arrangements.
• Tenant counseling.
• Mediation between the program participant and the owner or person(s) with whom the program participant is living, provided that the mediation is necessary to prevent the program participant from losing permanent housing in which the program participant currently resides.
• Credit counseling and other services necessary to assist program participants with critical skills related to household budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Documents all services identified and provided, referrals made, and transportation provided.
• Enters all rapid rehousing, prevention, and outreach data into HMIS within entry timeframe.
• Travels and meets program participants in the community, including places not meant for habitation such as campsites in the woods, and drop‑in centers.
• Coordinates services using a wraparound/team approach. Negotiates, facilitates, and coordinates the creative use of community‑based service alternatives and assists staff from other human service agencies/organizations in creative use of community resources.
• Provides community case management services to clients who successfully transition to permanent housing for 6 months to 2 years.
• Assists in managing the FACETS budget for program expenditures.
• Participates in program staff meetings and conferences to share ideas and plans; works cooperatively with staff to meet FACETS goals.
• Participates in and conducts in‑service training for staff development. Actively supports FACETS’ mission‑oriented outcome evaluation and outcome management.
• Prepares proposals, reports, and statistics for submission to funding sources with the Program Director’s supervision.
• Represents FACETS in the community, in accord with Agency Mission, Vision, Values, and Code of Ethics.
• Formulates objectives, identifies actions and monitors progress in locating and maintaining housing and achieving other client goals.
• Determine appropriateness of household for receipt of prevention/diversion funds and recommend amount.
• Conducts weekly home visits to complete reassessment of action plans, progress, and presenting issues in order to identify new goals and modify existing goals as appropriate.
• As clients are engaged, provide case management, information and referral to supportive services as needed including treatment for medical, dental, mental health, substance abuse problems as well as social…