Case Manager - Supportive Housing

Position:
Case Manager - Supportive Housing

Reports to: Case Manager Supervisor, Permanent Supportive Housing (PSH) Program

Category: Full-Time/Non-Exempt/Permanent

Location: In-Person, Fairfax, Virginia

Position Summary: FACETS is hiring a mission-driven human services professional to join our team as Case Manager for our Permanent Supportive Housing (PSH) program, which provides housing and case management to 68 individuals and families living in group homes, apartment units and single-family residences through programs sponsored by HUD and Fairfax County, 43 units in all. The Supportive Housing Case Manager serves as the primary case manager and service coordinator for participants in FACETS’ Permanent Supportive Housing (PSH) programs.

This position provides supportive counseling, community living skills training, and crisis interventions to chronically homeless individuals in residential and community settings.

FACETS is a non-profit organization that opens doors by helping parents, their children, and individuals who suffer the effects of poverty in Fairfax County. We meet their emergency needs through our wrap‑around services and community partnerships, and help individuals and families experience safe and stable housing after years of uncertainty and instability. We strive to ensure that every person in our community has a place they can call home.

Here at FACETS, every team member plays a role in making a difference in the lives of our most vulnerable neighbors.

• Provides case management and program coordination for individuals in FACETS’ Permanent Supportive Housing (PSH) programs who are chronically homeless and medically vulnerable as identified through the Vulnerability Index Service Priority Decision Assistance Tool (VI‑SPDAT).
• Coordinates participant selection into the programs which may include meeting individuals at local homeless shelters, in places not meant for habitation such as the woods or street outreach, and/or ranking VI‑SPDAT scores to ensure the most vulnerable homeless population is selected.
• Coordinates and manages volunteers and mentors assigned to each program participant to ensure their successful transition into the program.
• Serves as an ongoing liaison between property managers and participants as well as between participants and neighbors.
• Provides mediation and advocacy with landlords on the participant’s behalf to develop a workable plan to maintain housing.
• Creates and maintains consistent communication channels, both verbal and written, between several parties (i.e., tenant, landlord, referral source, collaborating agencies).
• Coordinates services using a wrap‑around/HOST/team approach.
• Travels and makes home visits to meet participants as well as works an adjusted work schedule including evenings and weekends as necessary.
• Conducts monthly home inspections for permanent supportive housing participants.
• Informally engages participants through the provision of emergency supports such as food, clothing, hygiene supplies, and similar supports. As participants are engaged, provide case management, information and referral to supportive services as needed including treatment for medical, dental, mental health, substance abuse problems as well as social services, and employment services.
• Provides transportation to medical services sites and dental services as well as information on other resources the individual may access to improve their health and/or level of self‑sufficiency.
• Documents all services identified and provided, referrals made, and transportation provided. Enters all data into HMIS.
• Plans and coordinates life skills groups.
• Addresses and if necessary, diffuses crisis situations with participants. Assesses safety issues and assists participants to access emergency services as needed (e.g., mental health services, adult protective services, medical services).
• Assists in managing the FACETS budget for program expenditures.
• Prepares proposals, reports, and statistics for submission to HUD with the Senior Program Director’s supervision.
• Participates in program staff meetings and conferences to share ideas and plans;…