Field Service Technician; Appliance Repair - Washington DC

Field Service Technician (Appliance Repair) - Washington DC

Join to apply for the Field Service Technician (Appliance Repair) - Washington DC role at LG Electronics North America
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The Opportunity:

We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in Washington DC
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What We Can

Offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
• Use safety equipment (PPE), vehicle and diagnostic tools provided by LG
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
• Diagnose problems, assess the extent of the problem, document findings, and decide whether to repair or replace parts
• Process paperwork and perform data entry upon completion of each job
• Pre-screen next day service calls by obtaining necessary information to help diagnose problems prior to arriving at the customer's home
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)

• Minimum 1 year experience in a technical role (Field Service preferred)
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
• Experience in the use of tools and diagnostic test equipment
• Ability to troubleshoot, diagnose, repair and document product/system issues
• Valid Driver’s license in good standing
• Ability to obtain appropriate EPA Certification
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds

• No-cost employee premiums for you and your eligible dependents for medical, dental, vision and prescription benefits
• Auto enrollment with immediate vesting of company matching contributions in a 401(k) plan
• Generous Paid Time Off including holidays and paid sick/vacation time
• Performance-based Short-Term Incentives (varies by role)
• Confidential mental health resources and personal fitness goal incentives
• Family-oriented benefits such as paid parental leave and support for families with dependents
• Group Rate Life and Disability Insurance

• Full-time

• Entry level

• Engineering and Information Technology

• Consumer Electronics

Privacy Notice to California Applicants: LG is an equal opportunity employer. We provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to pay transparency and provide pay ranges based on factors such as skillset, experience, and location.