Groups Sales & Operations Manager

We are looking for a highly motivated, creative Group Sales & Operations Manager that is passionate about sustainable adventure travel. The role is not just about being strong at sales but also relationship management and business operations. This role is a critical role within the B2B Sales organization to help drive growth targets for the Americas market.

The Group Sales & Operations Manger is responsible for delivering both Tour Operator and Groups business by cultivating relationships with the buyers, driving brand awareness, and identifying new tour operator and group prospects. By effectively representing the Hurtigruten brand to the current and potential new partners, this position strives for successful execution of their sales plan and achievement of the passenger and revenue goals.

This role is highly operational and requires savvy sales experience.

• Build and maintain strong customer relationships by delivering excellent service and understanding customer needs
• Support the sales team with group bookings, including special requests, passenger details, and booking changes
• Collaborate with Group Fulfilment Teams to improve group processes, systems, and communication
• Track group performance across all markets and review monthly materialisation
• Manage sales agreements, reporting, and marketing plans
• Set targets and develop, coordinate, and deliver annual sales and marketing plans with tour operators and group partners
• Work closely with marketing to develop season launch materials, including pricing, product details, and itineraries
• Coordinate allotments with Revenue Management to maximise utilisation
• Identify and develop new business opportunities with tour operators and group partners
• Monitor competitor activity and industry trends and share insights with relevant teams

• College Degree or job experience equivalent required
• 5+ years combination sales, operations and customer service experience
• 3+ years travel industry experience preferred

• Proficient in MS Office, especially Power Point
• Experience with webinars, online presentation tools, and LCD/data projection
• Familiar with internal booking systems;
  Seaware knowledge is an advantage
• Confident using web tools and in-house systems
• Quick to adapt to new technologies and learn new programs
• Uses digital tools effectively to improve productivity

• Results-driven with strong initiative and ability to meet deadlines
• Strong negotiator focused on positive, win‑win outcomes
• Well‑organised with excellent planning and time‑management skills
• Fast learner with strong problem‑solving abilities
• Customer‑focused, committed to high service standards
• Strong interpersonal skills with the ability to adapt to different styles
• High integrity, accountable and trustworthy
• Adaptable and composed under pressure, open to change and innovation

• A dynamic and inclusive work environment where your ideas are valued
• Staff rates on our ships for you and your family
• A competitive benefits package, which includes paid medical, dental, vision insurance, and retirement benefits
• 2 weeks paid vacation, 9 days paid personal sick‑leave
• Salary: USD $75,000 - $80,000 per year

If you’re ready to make an impact and take your sales and operations career to the next level with a world‑renowned brand, we want to hear from you! Please submit your resume and cover letter through our online application portal.

Additional info

• Candidate must be located in California, Washington, Florida, New York, Arizona, Oregon, Virginia, or North‑Carolina in the US.