Broadband Specialist, Virginia Area

Broadband Specialist, Virginia Beach Area

1 week ago Be among the first 25 applicants

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Specialist, Broadband at T-Mobile is instrumental in expanding our customer base by actively engaging with potential customers through door-to-door interactions. This role involves presenting T-Mobile's latest offers, answering queries, and facilitating the transition of customers to our services, thereby driving the success of the Direct to Consumer sales program. Reporting to the Sr. Manager, Direct to Consumer Sales, this position is crucial for achieving sales targets within the Direct to Consumer segment.

This role embodies the brand's energy and integrity, enhancing customer experiences and contributing to the growth of new markets.

• Engage and achieve sales targets with potential customers through door-to-door and other community interactions to present T-Mobile's latest offers and services
• Engage in post-sales follow-up with customers as needed to support an exceptional customer experience

• High School Diploma/GED General Education (Required)
• Bachelor's Degree in Business or Marketing (Preferred)
• Less than 2 years of experience engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics
• Less than 2 years presenting and explaining complex product offerings effectively to potential customers
• Less than 2 years working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets

• Sales proficiency in direct consumer sales, with a focus on door-to-door sales tactics to effectively engage and expand the customer base (Required)
• Exceptional verbal and written communication skills necessary for articulating T-Mobile's offers clearly and interacting persuasively with potential customers (Required)
• Strong ability to connect with customers, address their inquiries, and facilitate a seamless integration into T-Mobile services, enhancing customer satisfaction and loyalty (Required)
• Advanced negotiation capabilities to secure sales agreements and achieve or exceed set sales targets (Required)
• Competence in identifying and resolving issues during the sales process, ensuring a smooth customer experience (Required)
• Flexibility to modify sales approaches based on varying customer needs and evolving market conditions, maintaining effectiveness across scenarios (Required)
• Skill in delivering engaging and informative presentations about T-Mobile's products and services to potential customers (Required)

• Certified Sales Professional (CSP) - certification that demonstrates knowledge and skills in sales strategies, customer interaction, and closing techniques (Preferred)
• Certified Professional in Learning and Performance (CPLP) - certification that enhances skills in delivering effective training and performance improvement interventions, useful for educating customers and teams about products (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

Yes

DOT Regulated Position:
No

Safety Sensitive Position:
No

• Base Pay: $30,000.00
• Annualized Incentive Target: $48,600
• Guaranteed minimum hourly rate: $20/hour inclusive of base pay and incentives

T-Mobile offers medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, backup care, enhanced family…