Nursery Manager

Job Description General Summary

Provides friendly and efficient customer service to Southern States Cooperative, Inc. (SSC) retail store patrons shopping in the plant nursery. Relies on knowledge and expertise to assist customers with plant selection and to properly care for and maintain healthy plant material. Provides recommendations for additional products, services and/or equipment to meet overall project needs. Maintains plant nursery to ensure effective merchandising and a safe and welcoming shopping environment.

• Maintain the health and overall appearance plant material to minimize inventory loss and damage. Perform deadheading, pruning, regular watering, movement and rotation of plants in optimum sun/shade locations. Communicate regularly with facility leadership regarding issues of plant health including markdown items.
• Accept delivery of plants to the nursery. Verify plants to shipment documents and inspect plants for damage. Unload plants by hand using proper lifting techniques and/or equipment. Request assistance from team members as necessary when unloading large shrubs and trees.
• Effectively merchandise plants in the nursery. Organize plants to optimize space and customer access. Regularly move and rearrange plants to accommodate new shipments. Ensure locations provide proper sunlight and watering based on plant type. Cross-stage plant merchandise with companion products including containers, fertilizer, soil, tools and other plants.
• Proactively greet customers in a welcoming and professional manner. Utilize customer-focused interpersonal skills including smiling, making eye contact, meeting them in aisle when possible, helping lift products as necessary, providing appropriate attention including when assisting more than one patron at time, acknowledging they will be assisted soon if waiting, and thanking each one for their business.
• Discuss plant merchandise needs with customers. Assist customers with quickly locating items in the plant nursery. Rely on knowledge and expertise of a wide variety of plant material, local growing conditions, plant pests and diseases, general care and planting techniques to help with selection and offer recommendations for maximum growing success.
• Seek information to understand the full scope of customers' projects. Assess whether companion products or additional equipment and services may be useful. Provide assistance with overall landscape design ideas. Make genuinely helpful recommendations and identify opportunities to sell additional merchandise or services.
• Partner with facility team members to plan and conduct seminars and "How To" meetings for customers. Lead discussion on various topics, including: plant varieties and care, promotional product usage, local growing conditions, and other related subjects. Demonstrate techniques and communicate step-by-step procedures. Utilize effective presentation skills for both large and small groups.
• Update signage, pricing and merchandise labeling to ensure a neat and professional presentation according to facility procedures.
• Proactively identify opportunities to assist store patrons and facilitate efficient service. Assess the need for loading assistance, resolve customer pricing and merchandise inquiries, ensure merchandise is accessible to customers and offer assistance as needed. Handle general and many complex customer issues with skill and diplomacy. Escalate more complex issues to store leadership for assistance.
• Answer incoming telephone calls in a professional and courteous manner. Communicate information regarding order status, product availability, current sales, promotions and store events. Contact customers regarding their orders, and arrange for pick‑up or delivery.
• Monitor entrances and exits in an effort to promote store security and to minimize merchandise loss. Request receipt or proof of payment in keeping with facility procedures. Escalate potential security concerns to store leadership.
• Perform daily housekeeping duties according to facility procedures to ensure a neat, clean and welcoming shopping…