Lead Supervisor - Woodbridge, VA,

Lead Supervisor Job Description

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business:
Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

• Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
• Endorse, model and develop the team to deliver Coach’s Selling and Service expectations
• Enforce sales strategies, initiatives and growth across all categories
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers
• Hold sales team accountable for personal sales
• Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor the process over time to achieve business goals and objectives
• Build credibility and trust with team and as well with customers, serving as a personal fashion advisor to deliver business results
• Create positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives)
• Be sensitive to customer and team needs and tailor approach by reading cues
• Be solution‑oriented and forward‑thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate
• Develop both self and individual product knowledge skills and remain aware of current collections
• Understand the positive sales impact staffing has on the business and recruit accordingly
• Coach, develop and motivate the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth
• Welcome feedback and adapt behaviors; create short and long‑term goals to achieve personal metrics and performance development
• Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s)

• Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively
• Demonstrate strong business acumen
• Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor
• Maintain interior and exterior upkeep of the building with partnership from the corporate office
• Understand and use all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
• Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
• Ensure all daily tasks are completed without negatively impacting service of Coach standards

• Drive for Results – can be counted on to exceed goals successfully; consistently one of the top performers; very bottom‑line oriented
• Customer Focus – dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships; gains customers’ trust and respect
• Creativity – generates many new and unique ideas; makes connections among previously unrelated…