Leasing and Occupancy Specialist ; South Pointe Landing

Overview

Leasing and Occupancy Specialist I at South Pointe Landing, a 192-unit tax credit property located in North Chesterfield, VA. The role focuses on day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications and lease renewals, with the goal of maintaining budgeted occupancy at the highest attainable rents.

Schedule:

Monday through Friday 9:00 AM–5:00 PM with requirement to work Saturdays 10:00 AM–3:00 PM.

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects and following up on leads.
• Prepare lease documentation applicable to program types, and complete move-in paperwork and procedures.
• Maintain applicable databases and ensure tour routes, amenity areas and show units meet company standards.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement Winn Companies programs, processes and policies to new and current residents as applicable.
• Review, prioritize and distribute resident service requests as required.
• Assist with planning and facilitation of property events or programs required by mixed income program guidelines.
• Assist on-site management in ensuring all marketing documents, supplies, reports, advertisements and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers and real estate brokers to generate new business or maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may impact the property.
• During the application or recertification process, gather appropriate documents by program type for residency approval submission to the appropriate person or third-party vendor for review and approval.
• Remain up to date with all federal, state and/or other regulatory requirements and programs.

• High school diploma or GED equivalent.
• 1–3 years of relevant work experience.
• Prior experience working with a tax-credit community.
• Experience with computer systems such as Microsoft Office.
• Excellent customer service skills.
• Outstanding interpersonal and communication skills.
• Strong attention to detail.
• Ability to work with a diverse group of people and personalities.

• Associate's degree.
• NALP and/or SHCM certification.
• COS and/or TCS certification.
• Experience with Yardi or Real Page property management software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

• Generous time off policies (including 11 paid holidays; 12 for MA employees), accrued time off, paid sick time, annual day of service, and floating holidays.
• 401(k) plan options with company match.
• Comprehensive medical, dental and vision plan options.
• Flexible Spending Accounts (FSA), Health Savings Account (HSA) options with employer contributions.
• Long-term disability and voluntary short-term disability; basic term life insurance and AD&D; optional supplemental life insurance.
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions).
• Tuition reimbursement and ongoing training and development opportunities.
• Wellbeing and Employee Assistance programs, commuter and parking reimbursement options.
• Employee discounts and employer programs (e.g., vendors like Verizon, Home Depot Pro, Staples).
• Flexible and/or hybrid schedules available for certain roles.
• Employee Relief Program to assist with unexpected hardships.

Winn Companies is a mission-driven, national business focused on building and operating top-quality affordable housing communities for individuals and families of all incomes, including U.S. Armed Forces members and their families. We have 4,300+ team members across 27 states, Washington, D.C., and Puerto Rico. We offer roles across operations, maintenance, leasing, compliance, marketing, IT, HR, accounting and finance, with opportunities for career growth.

For California residents, please see our Notice of Collection here.

Salary will vary based on job responsibilities, scope, location, candidate’s experience and other factors. Current Winn employees should apply via internal link.